Contact information

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Work experience

Customer support representative

from 03.2025 to 12.2025 (10 months)
Helpware, Дистанційно (IT)

Tier 1 & 2 support

Billing specialist

from 12.2024 to 03.2025 (4 months)
SKELAR, Київ (IT)

handling refund requests, managing chargebacks, data analysis and reporting, BO management

Customer support representative

from 06.2024 to 11.2024 (6 months)
B2B Soft, Дистанційно (IT)

Customer care expert

from 06.2023 to 02.2024 (9 months)
Wix, Львів (IT)

Business Applications Support Specialist

from 06.2022 to 06.2023 (1 year)
Diya, Житомир (IT)

Support Engineer

from 01.2021 to 01.2022 (1 year)
CIKLUM, Львів (IT)

Education

Tallinn University

Digital Learning Games, Tallinn, Estonia
Higher, from 2018 to 2021 (3 years)

Київський університет імені Бориса Грінченка

Англійська та китайська філологія, Київ
Unfinished higher, from 2013 to 2017 (4 years)

Additional education and certificates

IELTS - C1

2018

HSK - III

2017

EnglishScore - CEFR - C1

2021

Дія. Цифрова освіта

1 день
Certificate

Knowledge and skills

• Zendesk
• Microsoft 365
• Zoho CRM
• Front CRM
• Confluence
• NetSuite
• HTML
• C++
• Java
• Digital literacy
• Jira
• Trello
• Користувач Salesforce
• Перша лінія підтримки
• Друга лінія підтримки

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Chinese — average
• German — beginner

Additional information

IELTS Certificate:
https://1drv.ms/b/s!Alcpdhl0x6HYgpIFBbQQysooFDHaDw

CEFR Certificate:
https://1drv.ms/b/s!Alcpdhl0x6HYgvIuUJH-zDK7C7VSrQ

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