Fatma

Customer support representative

Considering positions:: Customer support representative, Quality manager
Employment type:: full-time, part-time
Age:: 28 years
City of residence:: Kyiv
Ready to work:: Remote

Contact information

The job seeker has provided: Phone numberEmailMessenger

You can get this candidate's contact information from https://www.work.ua/resumes/8754632/

Work experience

Career break

from 02.2026 to 10.2026 (9 months)
Working on a personal project

Quality manager

from 11.2022 to 01.2026 (3 years 3 months)
FAVBET, Remote (Telecommunications and networking)

Analysis of emails, chats, calls of managers; crm/zendesk management with excel, teams, additional article handling etc; feedbacks and timely one to one conversation with managers on work improvement.

Sales Manager

from 12.2021 to 02.2022 (3 months)
Excentral, Kyiv (Telecommunications and networking)

I have experience in finance and customer support.
I know how to work with CRM and make calls through Laptop/PC.

Education

Taras Shevchenko National University of Kyiv

Medicine, Kyiv
Higher, from 2018 to 2024 (6 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

PC User
CRM
Communicability
Fast typing
BEST
MS Excel
Adaptability
Documentation management
Product quality control
Discipline
Honesty
User 1C
Attentiveness
Conflict-free
Goodwill
Desire to learn and develop
MS Office
MS Teams
Organizedness

Language proficiencies

English — fluent
Hindi — fluent

Additional information

Connect me on:

Telegram: @iamfatma786
https://t.me/iamfatma786

Viber: [open contact info](look above in the "contact info" section)