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Work experience

Support QA Engineer

from 01.2025 to now (1 year 7 months)
Readdle, Львів (IT)

L2/L3 Support & Deep Debugging: Acted as the highest escalation point for critical customer issues. Performed root-cause analysis by investigating app logs, sample processes, and spin dumps, and handled manual symbolication of crash logs using terminal scripts and custom tools.

• QA & Bug Management: Reproduced customer-reported issues and conducted post-release and regression testing using Xcode, Xcode Simulator, and TestFlight. Validated payment and subscription flows via Stripe and maintained detailed bug reports in Jira.

• B2B Integration & Technical Consulting: Managed technical onboarding for B2B enterprise clients via Apple VPP. Engineered and deployed custom App Configurations (XML/plist) across various MDM solutions, providing live support and resolving integration issues during calls with clients and the Sales team.

• Analytics & Process Automation: Monitored user behavior and investigated application crashes utilizing Amplitude and Firebase.

Leveraged AI technologies to automate log processing, categorize user requests, and optimize troubleshooting time.

• Mentorship & Documentation: Bridged the gap between Dev, QA, and Support teams by authoring comprehensive technical documentation in Confluence and conducting periodic knowledge-sharing sessions to upskill the Customer Support team.

Technologies: Xcode, TestFlight, MDM, Apple VPP, XML/plist, Amplitude, Firebase, Stripe, Jira, Confluence, Git, Terminal, AI Tools.

Manual QA Engineer

from 12.2022 to 01.2025 (2 years 2 months)
Appexoft, Львів (IT)

• Conducted functional, regression, smoke, and build verification testing for web and mobile (iOS/Android) platforms, including messaging and educational applications.

• Created and maintained comprehensive QA documentation, including test cases, test plans, and checklists.

• Identified, documented, and tracked software defects in Jira, Trello, and Asana.

• Performed API and database testing to ensure backend stability and data integrity.

Technologies: Jira, Confluence, Trello, Asana, TestFlight, Postman, SwaggerUI, SQL, MongoDB, Python, JavaScript.

Customer Support Specialist

from 07.2021 to 10.2021 (4 months)
Zone3000, Львів (IT)

- Providing a technical support to customers from Namecheap service;

- Supporting and assisting the customers in their selection, answering their requests;

- Installation and configuration of the products and services from our company.

Manual QA Engineer

from 06.2021 to 07.2021 (2 months)
Lean35, Львів (IT)

Testing the test cases and demo-sites;
Working with DB in Microsoft SQL Server;
Creating the bug reports in Asana, Jira;
Working in Git Client - SourceTree.

Education

Національний університет ''Львівська політехніка''

Комп'ютерні науки, Львів
Higher, from 2019 to 2024 (5 years)

Language proficiencies

• English — above average
• French — beginner