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Work experience

Customer support representative

from 05.2023 to 11.2023 (6 months)
Abc Transport, Remote (Transportation and logistics)

Respond to customer inquiries via phone, email, and chat, providing timely and accurate information.
- Resolve customer issues and complaints, achieving a 95% satisfaction rate.
- Utilize CRM software to maintain detailed customer records and track interactions.
- Collaborate with cross-functional teams to escalate and resolve complex issues.
- Conduct regular training sessions for new hires on customer support procedures and best practices.

Customer support representative

from 07.2022 to 03.2023 (8 months)
Avvic Group, Other countries (Consulting, accounting and auditing)

Provided profitable price quotes and established payment and credit terms to customers.
Increased customer base sales by 60% and gross profit by 42% within two years.
Exceeded monthly sales goals and new customer penetration.
Reached out to customer leads through cold calling and emailing. 50+ cold calls daily.
Coordinated sales efforts with team members and other departments.

Education

University

Medicine, Одеса
Higher, from 2018 to 2023 (5 years)

Knowledge and skills

Language proficiencies

English — advanced