Contact information

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Work experience

Агент відділу післяпродажнього обслуговування

from 06.2017 to now (9 years)

Post Sales support;
Calculation the costs of refunds and changes of air tickets for clients;
Processing with issuing, reissuing and refunds of the air tickets;
Different cases of interaction between the client and the airline;
Work with GDSs Amadeus, Sabre, Sirena and others.
Work with internal company applications and technologies.

Education

ЛНУ ім.Івана Франка

Іноземних мов, французька філологія, Львів
Higher, from 2002 to 2007 (5 years)

Additional education and certificates

EPAM University/EPAM QA Lab - Software Functional Testing

december 2020 - ongoing

Knowledge and skills

• Scrum
• SDLC
• BASIC
• API
• Testing
• API testing
• Bug Life Cycle
• Requirements analysis
• Ability to analyze
• Design
• Planning
• Reporting
• Software Functional Testing
• Amadeus GDS, Sabre GDS

Language proficiencies

• English — average
• Ukrainian — fluent
• French — average

Additional information

Fundamentals of software testing;
Requirement analysis;
SDLC, Scrum;
Test planning and classification;
Test cases and test design, defect reporting.
API testing - basic.