Contact information

The job seeker has entered a phone number , email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/7043649/

Work experience

Customer support representative

from 11.2023 to now (1 year 9 months)
Prezentify, Дистанційно (Роздрібна торгівля)

Customer Support & E-commerce Specialist | Etsy & Online Sales | Multitasking | Communication | Content & Localization

Design Adaptation & Localization
Adapted and localized graphic materials and product content for international markets in collaboration with the design team.

Coordinated with translators and editors to ensure high-quality, context-appropriate translations.

Reviewed and implemented final changes with attention to visual and linguistic consistency.

Client Communication & Issue Resolution
Handled direct communication with international customers across platforms (email, Etsy, messaging tools).

Responded to questions, complaints, and return requests in a calm, professional manner, aiming to retain customer trust.

Actively worked with negative feedback and claims, offering solutions and improving customer satisfaction.

E-commerce Operations (Etsy, Allegro)
Created, optimized, and updated product listings with SEO-focused titles, descriptions, and tags.

Managed inventory, pricing updates, and promotions to increase sales.

Processed orders, tracked performance, and ensured smooth day-to-day store operations.

Team Coordination & QA
Oversaw junior team members working with localized content, verifying accuracy and quality.

Provided feedback, flagged inconsistencies, and ensured alignment with brand guidelines.

Assistant director

from 08.2020 to 07.2024 (3 years 11 months)
ООО Стиль Д, Славутич (Роздрібна торгівля)

Education

ЗОШ 4

Славутич
Secondary, from 2004 to 2015 (11 years)

Additional education and certificates

TRAINING CENTER SKILLUP (Software Tester)

12.2021-01.2022

ONLINE COURSES FREE (Software Tester)

12.2021-05.2022

Attract and Engage Customers with Digital Marketing

2024-2025, 2 months
Certificate

Foundations of Digital Marketing and E-commerce

2024, 1 month
Certificate

Knowledge and skills

• Здатність до навчання
• Продуктивність
• User ChatGPT
• ERank
• SEO
• Комунікабельність

Language proficiencies

• Russian — fluent
• Ukrainian — fluent
• English — average

Additional information

• Cross-functional collaboration: Coordinated efforts between design, translation, and marketing teams to ensure seamless product launches and consistent brand messaging.
• Client-facing and Communication Skills: Handled inquiries and updated internal and external stakeholders, demonstrating strong written and verbal communication.
• E-Commerce Expertise: Familiar with marketplaces like Etsy and Allegro; adept at creating and optimizing product listings to boost visibility and sales.
Analytical Mindset: Used data-driven insights to refine SEO strategies and improve product performance, continually testing new approaches and features.
• Adaptability and Detail Orientation: Successfully juggled multiple tasks—product localization, content optimization, and project oversight—while maintaining accuracy and meeting tight deadlines.
• Team Leadership: Guided junior colleagues, ensuring clarity of tasks and the quality of deliverables.

These points can help highlight the skills and qualities you’ve developed that are directly relevant to an Account Manager position.