Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/7121843/

Work experience

Business assistant

from 02.2025 to now (6 months)
NewRay Development, Remote (Construction, architecture, interior design)

• Acted as the communication bridge between the CEO, internal team, and external contractors, ensuring smooth coordination across all stages of renovation projects.
• Managed the CEO’s calendar, scheduled meetings, and supported time-sensitive decision-making.
• Created detailed cost estimates for home renovation projects, supporting accurate budgeting and client proposals.
• Maintained clear communication with customers, providing updates and addressing questions to enhance client satisfaction.
• Procured materials from vendors such as Home Depot, Lowe’s, Amazon, and Wayfair, ensuring timely and cost-effective delivery.
• Utilized Google Suite, Excel, and Asana to track material locations, monitor progress, and organize project documentation for team-wide transparency and accountability.

Sales Assistant

from 11.2024 to 01.2025 (2 months)
Elite Appliance, Remote (Public and business services)

• Managed customer inquiries, scheduled appointments, and coordinated with technicians for service dispatch.
• Utilized Yelp and CRM systems to track customer interactions and job progress.
• Developed and maintained an organized tracking system in Google Sheets for technician assignments and annual job records.
• Processed invoices and ensured accurate documentation of service transactions.

Sales assistant

from 07.2024 to 09.2024 (2 months)
GJ Moving and Storage, Remote (Public and business services)

•Managed customer inquiries via phone, email, and chat, providing detailed information on services, pricing, and scheduling while ensuring excellent customer service.
•Prepared accurate moving quotes based on customer needs and facilitated seamless payment processing.
•Scheduled and coordinated moving appointments, liaising with the moving team to ensure efficient operations.
•Supported sales activities by maintaining CRM records, following up on leads, and providing administrative assistance.
•Promoted additional services, identifying opportunities for cross-selling and upselling packing, unpacking, and storage solutions.
•Cultivated strong customer relationships, gathered feedback, and encouraged repeat business to enhance customer retention.
•Conducted market research to identify growth opportunities and assisted in developing and implementing effective sales strategies.

Sales assistant

from 04.2024 to 07.2024 (3 months)
One Beyond, Remote (Construction, architecture, interior design)

•Customer Relationship Management: Maintaining and updating CRM systems with client information, tracking sales leads, and following up with potential clients.
•Administrative Support: Handling phone calls, emails, and correspondence; scheduling meetings and appointments; preparing reports and presentations.
•Sales Support: Assisting in preparing sales proposals and contracts; coordinating with the sales team to ensure timely delivery of project documents.
•Data Management: Keeping accurate records of sales activities, contracts, and customer interactions; maintaining databases and filing systems.
•Market Research: Researching market trends, competitor activities, and potential business opportunities.
•Client Coordination: Acting as a liaison between clients and the sales team to ensure clear communication and address any issues or concerns.

Administrative assistant

from 09.2023 to 03.2024 (6 months)
Mind Your Mind, Remote (Medicine, pharmacy)

•Organized schedules, managed appointments, and maintained records, enhancing operational efficiency and patient satisfaction.
•Accurately documented letters and correspondence, ensuring clear communication and improved patient care.
•Maintained strict patient confidentiality, ensuring regulatory compliance and fostering trust.
•Proficient in office software (Microsoft Suite), electronic health record systems, and relevant software, enhancing administrative processes and data management.
•Prioritized tasks and managed time effectively, ensuring deadlines were met and operations ran smoothly.

Administrative assistant

from 11.2021 to 02.2022 (3 months)
Home Clinique, Sumy (Public and business services)

• Demonstrated flexibility, adaptability, and punctuality in carrying out all assigned tasks efficiently.
• Provided direct assistance to the Production Supervisor, effectively supporting both production and office management functions.
• Served as the primary point of contact for visitors and customers, delivering a professional and welcoming experience.
• Entrusted with analyzing and interpreting data, managing services, coordinating deliveries, and processing material orders to ensure smooth operations.
• Managed incoming calls, collected relevant personal information, and efficiently scheduled appointments, maintaining a high level of organization and confidentiality.

Marketing and Sales assistant

from 01.2021 to 10.2021 (9 months)
SMART CLEANERS, Remote (Public and business services)

• Proactively identified and capitalized on sales opportunities, contributing to increased customer retention rates and revenue growth.
• Maintained an organized and visually appealing sales environment by assisting in setting attractive visual displays, ensuring a welcoming atmosphere for customers.
• Handled a high volume of incoming calls, averaging 80+ calls per day, addressing inquiries related to customer service promptly and professionally.

Customer support representative

from 01.2020 to 09.2020 (8 months)
Insurance Supermarket, ISI, Remote (Finance, banking, and insurance)

• Provided exceptional customer service, ensuring utmost satisfaction for clients through effective communication and problem-solving skills.
• Collaborated with Customer Service and Product Development teams to streamline processes and improve the overall customer experience.
• Managed the efficient processing of medical records requests and insurance data, maintaining confidentiality and accuracy in compliance with regulatory standards.

Education

Sumy National Agrarian University

Business management and Economics, Sumy
Higher, from 2018 to 2022 (4 years)

Additional education and certificates

Must-Have Skills (Training) For Virtual Assistants in 2023, UDEMY

2023, 1 month
Certificate

VIRTUAL ASSISTANT, ALX

2024, 2 MONTHS
Certificate

AI Career Essentials, ALX

2025, 2 months
Certificate

Knowledge and skills

• Business analysis
• Confidentiality
• Data Entry
• Google Workspace
• English Proficiency
• Customer Support
• Operational CRM
• Telehealth Systems
• Administrative Support
• Business communication
• Technical copywriting
• SMM
• Digital marketing
• Sales
• SEO
• Project management
• Calendar Management
• Email Management
• Travel Management
• Meetings Management
• Internet Research
• Expense Tracking
• Zoho Workspace
• Zoho CRM

Language proficiencies

• English — fluent
• Russian — beginner

Additional information

Living by the motto "just starting now guarantees your progress" keeps me motivated and proactive in all areas of life. I thrive in structured, organized environments and enjoy bringing that sense of order to my work. As a certified Virtual Assistant with over 4 years of experience, I specialize in supporting business operations, customer service, and sales teams remotely. My background in business management and work across industries like insurance, telehealth, and sales have allowed me to develop expertise in CRM management, lead generation, customer support, and project management.

I’m proficient in tools like Trello, Microsoft Office Suite, and Google Workspace, and I stay ahead in my field by earning certifications in Virtual Assistance and Project Management. I’m currently exploring social media management and AI tools to enhance my skills and deliver greater value in today’s fast-paced work environment.

My entrepreneurial mindset comes from running a small business, where I developed strong organizational and problem-solving skills. I am dedicated to maintaining confidentiality, fostering collaboration, and ensuring tasks are completed with precision and care.

Outside work, I enjoy caring for my plants, reading self-help books, and creating engaging social media content for small creators on TikTok and Instagram. I’m always eager to learn, explore, and leave a positive impact on those I interact with.

Let’s connect and see how my skills, creativity, and dedication can help support your goals!