Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/7214613/

Work experience

Customer support and sales representative

from 07.2021 to 04.2024 (2 years 10 months)
BALLOON ONLINE COURSE BALLERY, Remote (Retail)

Effectively communicated with customers to confirm appointments, process payments, reply to emails, address inquiries, and provide necessary instructions, enhancing smooth course activities and improving overall customer satisfaction. Maintained a secure and accurate customer information database, streamlining record-keeping processes and contributing to the development of Excel spreadsheets for efficient data management.
Facilitated team communication to gather feedback on challenges and solutions, share new trends and ideas, and drive improvements in customer relationships and sales performance.

Sales representative

from 02.2013 to 09.2015 (2 years 8 months)
Norland Industrial Group,Nigeria, Remote (Wholesale, distribution, imports, and exports)

Created comprehensive monthly sales reports analyzing customer satisfaction data using Microsoft Office tools to identify trends and enhance sales strategies.
Efficiently managed digital records and forms, ensuring data accuracy and protecting customer confidentiality.
Consistently exceeded the company's average customer retention rate by fostering proactive engagement and delivering personalized sales support.

Education

Vinnytsia National Medical University

Medicine, All Ukraine
Higher, from 2017 to 2023 (6 years)

Additional education and certificates

Dream port, travel manager training

2024,3MONTHS
Certificate

Knowledge and skills

• Conducting online chats
• Diligence
• Receiving incoming calls
• Ability to work in multitasking mode
• Management of CRM
• Educability
• Adaptability
• Communicability
• PC User
• Email client
• Empathy

Language proficiencies

English — advanced

Additional information

I am a positive and hardworking professional with over five years of experience in customer service and sales. I have strong communication skills and patience, which help me effectively handle customer inquiries, resolve issues promptly, and foster positive interactions. My skills in active listening and attention to detail enable me to deliver outstanding support and ensure customer satisfaction. Additionally, I am proficient in Microsoft Office, and CRM software; I am committed to learning and improving. I aim to build strong customer relationships and support business growth through excellent service and smart sales strategies