Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/7233836/

Work experience

Customer Support Representative

from 02.2019 to 03.2020 (1 year 1 month)
1800 Flower, Houston (Goumet Food retailer and distribution company.)

1).On average I answer 40 inbound calls during a shift.
2).Taking orders inputting orders into our proprietary system and providing customers with their numbers and delivery time.
3).Managing outbound calls to inform customers when there would be a delay in their delivery date or if there is a delay in with payment processing.
4).Escalating customer calls to supervisor if needed.

Customer Support Representative

from 08.2018 to 12.2019 (1 year 4 months)
Time Square Consultant, Dnipro (Telecommunications and networking)

1)Handled 150+ calls daily,with duties including signing up new customer retrieving customer data presenting relevant information and cancelling services.
2)Received 85% customer statisfaction rating to date, 15% higher than company average.
3)Suggest a new tactics to persuade cancellng customers to stay with company.
4)Remained calm and courteous even during moments of customer dissatisfaction.

Education

Dnipropetrovsk Medical Academy

Medical, Dnipro
Higher, from 2016 to 2022 (6 years)

MBBS bachelor of medicine bachelor of surgery

Knowledge and skills

• MS Excel
• MS Office
• MS Word
• MS PowerPoint
• Native and fluent speaker of English Language
• Management of CRM
• Zendesk
• Freshdesk
• Slack

Language proficiencies

• English — fluent
• Russian — average

Additional information

I am a customer service Representative with 6years of experience in telephone customer service,including sales,tech support and customer care.I am familiar with major customer service software and conflict resolution coupled with my positive attitude. I aim to use my proven skills to effectively fill the managerial role in your company.