Contact information

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Work experience

Персональний асистент

from 04.2023 to 11.2024 (1 year 7 months)
SEKA, Дистанційно (Транспорт, логістика)

• Handled payments for violations and toll bills.
• Resolved issues related to towed trucks by liaising with police, courts, and
towing services.
• Managed communications with chargeback companies regarding client
disputes.
• Conducted lead generation for business opportunities.
• Assisted with human resources tasks, including candidate search.
• Fulfilled a wide range of personal requests, including searches, purchases, bookings, and cancellations.
• Coordinated with lawyers to resolve parking tickets favorably.
• Managed tasks related to FMCSA and DMV regulations (obtaining licenses, updating addresses, statuses).
• Utilized CRM systems (Smartmoving, Pipedrive) for business management.
• Organized tasks using Trello for efficient workflow management.

Engagement Manager

from 02.2022 to 10.2022 (8 months)
P2H, Харків (IT)

• Managed and processed client requests using CRM systems, Skype, and
additional communication tools, ensuring timely and accurate responses.
• Coordinated project handovers to the appropriate internal teams, facilitating
smooth workflow and collaboration.
• Collaborated with developers to evaluate potential projects, providing detailed
assessments and offers to clients.
• Created and delivered comprehensive reports, tracking project progress, client
satisfaction, and performance metrics.
• Actively participated in corporate calls and meetings, contributing to team
discussions and aligning with company goals.

Executive assistant

from 10.2021 to 03.2025 (3 years 5 months)
aNavigator, Київ (Маркетинг, реклама, PR)

• Managed client communications via Telegram, WhatsApp, and Zoom (chats and calls), ensuring prompt and professional responses.
• Scheduled and arranged client meetings using Google Calendar, optimizing time management and scheduling efficiency.
• Prepared comprehensive reports and gathered data for PPC managers using Google Docs and Google Sheets.
• Handled end-to-end client onboarding, including contracts, kick-off calls, coordination, and seamless transition into services.
• Managed the onboarding of new employees, facilitating smooth integration into the team.
• Created engaging content for social media platforms, primarily LinkedIn, using Canva, MidJourney, and GPT-powered tools.
• Developed and scheduled posts through Planable, maintaining consistent brand messaging.
• Organized tasks and project timelines efficiently using ClickUp.
• Managed company accounting processes, including invoicing, expense tracking, and financial reporting.
• Utilized lead generation tools to identify and nurture new business opportunities.
• Coordinated corporate activities, including training sessions, team events, and executive-level personal requests.

PM

from 12.2019 to 10.2021 (1 year 10 months)
LotemX, Дистанційно (IT)

• Planned and managed all phases of project development, ensuring alignment with client objectives and timelines.
• Executed key project milestones, tracking progress and adjusting strategies as needed for successful completion.
• Maintained regular communication with American clients, providing feedback, discussing updates, and addressing concerns.
• Monitored and controlled development and quality assurance processes,
ensuring adherence to standards and deadlines.
• Managed project closure, including obtaining final client approval and
confirmation of satisfaction.
• Resolved issues that arose during the project lifecycle, ensuring minimal
disruption to workflows.
• Utilized task management systems (Asana, Trello, Jira) to organize, track, and prioritize project tasks effectively.
• Conducted human resource searches to recruit and onboard team members for specific project needs.
• Actively engaged in problem-solving, addressing challenges quickly to maintain project momentum.

Тьютор

from 10.2015 to 11.2017 (2 years 1 month)
Школа іноземних мов "Record", Суми (Освіта, наука)

• Prepared educational materials and resources to support class activities and learning objectives.
• Evaluated and monitored students' progress, providing constructive feedback and performance assessments.
• Organized and coordinated events, including workshops, seminars, and
extracurricular activities to enhance student engagement.

Перекладач

from 07.2014 to 10.2015 (1 year 3 months)
JSC “Nasosenergomash”, Суми (Машинобудування)

• Translated technical and commercial quotations from English to Russian,
ensuring accuracy and clarity for internal stakeholders.
• Collaborated with English-speaking foreign suppliers to negotiate terms
of delivery, ensuring compliance with equipment requirements and timely
shipment of accessory parts and materials.

Education

СумДПУ ім. А.С. Макаренка

Іноземних мов, Суми
Higher, from 2009 to 2014 (5 years)

Knowledge and skills

• MS Office
• MS Excel
• MS Word
• MS PowerPoint
• Користувач Internet
• Email
• Google
• Веб-браузери
• Ведення CRM
• Уміння працювати в режимі багатозадачності
• Trello
• Управління ІТ-проєктами
• User ChatGPT
• Canva
• Midjourney
• Google Workspace
• Уміння аналізувати
• ClickUp
• GitHub
• Content management
• Проведення зустрічей в Zoom
• Slack
• Asana
• Figma
• Розробка SOP
• Problem Solving

Language proficiencies

• English — advanced
• German — beginner
• Russian — fluent
• Ukrainian — fluent
• Polish — beginner