Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/7288302/

Work experience

Career break

from 09.2024 to 04.2026 (1 year 8 months)
Навчання

Customer support specialist / Technical writer

from 09.2021 to 09.2024 (3 years)
Wooxy / formerly SmartSender.io, Дистанційно (IT)

- Handled customer inquiries in Intercom and Slack chats. Assisted them in navigating the platform, setting up automations, segmenting, and organizing their target audience for sending workflows across various channels.
- Wrote user guide articles explaining all platform features and functionality nuances.
- Recorded and narrated video tutorials, uploading them to the YouTube channel.
- Helped clients integrate their Wooxy accounts with platforms such as Calendly, Zapier, Pipedrive, Mailchimp, HubSpot, and Stripo.
- Edited articles in WordPress.
- Collaborated with all company departments to collect, analyze, and update information in user manuals. Additionally, provided internal teams with customer feedback and feature improvement suggestions.

Team lead of customer support

from 09.2018 to 01.2020 (1 year 5 months)
Global Tech Makers, Львів (IT)

- Taking care of the good image of the company
- Control of the correct operation of the company's product (website and application)
- Cooperation with the management board and other departments of the company
- Team management (10 people)
- Conducting an analysis to solve the problem of staff shortage, which resulted in the ability to process user questions in different languages
- Customer service in the field of answering customer questions related to the company's products or services (via e-mail contact)

Education

Uniwersytet Marii Curie-Skłodowskiej w Lublinie

Management, Lublin
Higher, from 2010 to 2012 (2 years)

Additional education and certificates

MASC Marketing Automation Specialist

2025, 3 month

Knowledge and skills

• Marketing automation
• Ведення CRM
• Адміністрування CRM
• Team management
• Lead generation
• HubSpot
• Pipedrive
• ActiveCampaign
• Zapier
• Data management
• Construction of sales funnels
• ClickFunnels
• Simvoly
• Wix
• GetResponse
• Manychat
• Налаштування Telegram-ботів
• Funnelytics
• Miro
• Whimsical
• Здатність до навчання
• Semantic HTML
• Make.com
• Technical writer
• Manuals
• Video tutorials
• No-code

Language proficiencies

• English — average
• Polish — average