Contact information

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Work experience

Менеджер по роботі з англомовними кліентами.

from 02.2015 to 05.2024 (9 years 3 months)
American native speakers., Дистанційно (Транспорт, логістика)

Customer Support with American native speakers.
2015-2024.
Chats, emails and calls. Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, services etc.

Additional information

Natalya Zozulya
Tchop,Transсarpathia
Mob. Phone: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)
Birth date: 12.02.1997

SKILLS PROFILE

Experience in SAP R/3 in Buyer role.
Good experience in Microsoft Office programs Excel, Outlook and Word.
Well speak in English, Hungarian, Ukrainian, Russian languages.
Ability to work under high pressure and frequently changed environment.

EMPLOYMENT HISTORY

Content of Data Information
2010-2012

AllBiz Ukraine

• Searching and posting information on business sites
• Filling up with catalogs (specifications, description, photo of goods and services)
• Translation of the characteristics of goods and services (Hungarian)

Operator of Call Center
2012-2021

Intetics Ukraine

• Calling by Skype different organizations (banks, restaurants, shops etc)
• Clarification of contact details in the English-speaking countries
• Collection and processing of data information

Buyer

06.2006 – 08.2009

Jabil Circuit Ukraine LLC., Uzhgorod
Managing plans for stock levels, reacting to change in demand and logistics.
Meeting suppliers and negotiating terms of contract.
Analyzing consumer buying patterns and predicting future trends.
Maintaining relationships with existing suppliers and sourcing new suppliers for future products.
Liaising with other departments within the organization to ensure projects are completed.

Operator of information
02.2005 – 06.2005

SC "Zakarpatinterport", Tchop, Ukraine
Collection, sorting and analyzing orders from Customers.
Communications with Customer regarding shipments.

Secretary, Translator
11.2004 – 02.2005

SC "Zakarpatinterport", Tchop, Ukraine
Take care about mails, phone and fax communication with customers.
Translation of documents from the Hungarian and English languages to Ukrainian.

EDUCATION

Diploma
2009

National University in Uzhgorod, English Philology, Uzhgorod
Certificates in “Time Management” and “Successful Negotiation with Customer”.
Tchop school №1(secondary school)