Contact information

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Work experience

System Support Specialist

from 11.2021 to 09.2022 (11 months)
Global IT Support, Львів (Software company)

Key responsibilities:
1. fixing and processing Nexus failed orders
2. dealing with system mistakes, trademark issue products and various supplier searching tools
3. interacting with internal teams, external development and
customer support teams

TL MKT oGV

from 02.2019 to 03.2020 (1 year 2 months)
AIESEC, Львів (non-governmental and not-for-profit organization entirely run by youth for youth)

Key responsibilities:
1. making ‘cold calls’, keeping track of a database
2. arranging meetings with sign-ups and informing them on available projects
3. providing excellent customer service by increasing customer return rates
4. participating in AIESEC sessions and LCMs

Education

Lviv Polytechnic National University

Nstitute of Computer Sciences and Information Technologies, Applied Linguistics, Львів
Higher, from 2018 to 2022 (4 years)

Language proficiencies

• English — advanced
• German — beginner
• Ukrainian — fluent