Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/7416022/

Work experience

Business analyst

from 10.2021 to 08.2023 (1 year 11 months)
Trimble, Київ (Транспорт, логістика)

- Successfully integrated global trade clients into the freight audit platform (SaaS, B2B model)
- Provided a full cycle of customer onboarding (from first contact to active use of the platform)
- Conducted requirements elicitation through interviews and document analysis
- Coordinated interaction between clients and internal teams (development, product, support) to agree on requirements and priorities
- Prepared documentation for each client (created BRDs, user stories, acceptance criteria and BPMN diagrams in Confluence for customer-specific platform configurations.)
- Conducted grooming sessions with the development team
- Managed change requests
- Communicated with the entire team regarding specific customer requirements
- Analyzed customer requirements and created requests for new features
- Tested requirements in various cases (A\B, User testing)
- Conducted product demos and presentations for clients and new users
- Maintained long-term relationships with clients and accompanied them on all stages of cooperation

International economic relations specialist

from 11.2020 to 05.2021 (7 months)
Ivano-Frankivsk Chamber of Commerce and Industry, Івано-Франківськ (Послуги бізнесу)

•Prepared the first Investment Passport for the local community in the Ivano-Frankivsk region
•Creating marketing content in social media and on the company website
•Market analysis and searching commercial proposals for the clients
•Communication with foreign consulates and chambers for establishing economic relations

Content moderator

from 01.2020 to 06.2020 (6 months)
SupportYouApp, Київ (Підтримка додатків)

•Creating content for the Glovo platform
•Increased customer survey processing speed by 50%
•Processing tickets from business partners (restaurants, cafes, bars, etc.) in the CRM system

Lawyer

from 07.2017 to 01.2019 (1 year 7 months)
Amigo Partners, Львів (Legal)

•Preparing legal documentation for crypto projects (Terms and Conditions, Tokens agreement)
•Planed the legal structure of the IT company in different jurisdictions
•Conducting legal due diligence for clients

Education

Львівський національний університет імені Івана Франка

Юричичний факультет, Львів
Higher, from 2015 to 2019 (4 years)

Additional education and certificates

I AM BA - Business Analysis Course

2021, 2 місяці

Language proficiencies

English — above average