Ukraine's #1 job site
- File
Lesia
Customer support representative
- Considering positions:
- Customer support representative, Customer service representative, Менеджер проєктів, Бізнес-асистент
- Age:
- 40 years
- City of residence:
- Kyiv
- Ready to work:
- Remote
Contact information
The job seeker has entered a phone number and email.
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/7490581/
Uploaded file
Quick view
version
This resume is posted as a file. The quick view option may be worse than the original resume.
Lesia Vastiuk
Ukrainian | Based in Berlin, Germany
Phone: [open contact info ](look above in the "contact info" section) | Email: [open contact info ](look above in the "contact info" section)
Address: Schloßstraße 34, 14059 Berlin, Germany
Profile
Dynamic, organized, and multilingual professional with extensive experience in customer support, administration, and international project coordination. Skilled at
working in multicultural environments, building strong client relationships, and driving quality standards. Passionate about travel and culture, now seeking to
continue a successful career.
Professional Experience
Ukrainian & Russian Customer Support (Agent & SME)
Teleperformance | Athens, Greece
Apr 2022 – May 2025
● Delivered exceptional customer support via phone, chat, and email, achieving high KPIs.
● Maintained strong client relationships and ensured quick resolution of cases.
● Promoted to SME (Jan 2023), leading the integration & training of new Arabic & German teams on the Facebook Ads project, enhancing cross-cultural
collaboration and quality.
Project Coordinator
IMEXBURO | Kyiv, Ukraine
Feb 2018 – Apr 2022
● Guided French companies in market strategies for Ukraine.
● Connected European buyers with Ukrainian producers, promoting local exports.
● Managed import-export projects from initial contact to delivery.
Administrative Office Assistant
Eurocape Ukraine | Kyiv, Ukraine
Oct 2016 – Jan 2018
● Provided comprehensive administrative & secretarial support.
● Managed executive agendas and personal requests.
Family Assistant
Private Family | Moscow, Russia
Jan 2015 – May 2016
● Organized family lifestyle, travel, events, and household staff.
● Oversaw children’s education, medical insurance, and expense reporting.
Assistant to Vice President
OJSC «RU Energy Group» | Moscow, Russia
Jul 2013 – Aug 2014
● Delivered secretarial and administrative support to top management.
Personal Assistant
SKCG Advertising Agency | Moscow, Russia
Jan 2011 – Jul 2013
● Managed executive agenda, travel, and personal finances.
● Coordinated with accounting on invoices, loans, taxes, and insurance.
● Arranged children’s education and performed Russian-French translations.
Education
Kyiv National Linguistic University | Kyiv, Ukraine
Bachelor’s Degree in Romance Philology, 2001 – 2006
Languages
● Ukrainian & Russian: Native
● French: Fluent (C1)
● English: Fluent (C1)
● German: Intermediate (B1)
● Italian: Basic (A2)
Digital Skills
MS Office (Word, Excel, PowerPoint, Outlook), SubtitleEdit, SubtitleWorkshop, Social Media tools
Strengths
● Excellent organizational skills & attention to detail
● Strong interpersonal & communication abilities
● Experienced in international environments & multicultural teams
● Quick learner, reliable, empathetic and collaborative, highly adaptable
Ukrainian | Based in Berlin, Germany
Phone: [
Address: Schloßstraße 34, 14059 Berlin, Germany
Profile
Dynamic, organized, and multilingual professional with extensive experience in customer support, administration, and international project coordination. Skilled at
working in multicultural environments, building strong client relationships, and driving quality standards. Passionate about travel and culture, now seeking to
continue a successful career.
Professional Experience
Ukrainian & Russian Customer Support (Agent & SME)
Teleperformance | Athens, Greece
Apr 2022 – May 2025
● Delivered exceptional customer support via phone, chat, and email, achieving high KPIs.
● Maintained strong client relationships and ensured quick resolution of cases.
● Promoted to SME (Jan 2023), leading the integration & training of new Arabic & German teams on the Facebook Ads project, enhancing cross-cultural
collaboration and quality.
Project Coordinator
IMEXBURO | Kyiv, Ukraine
Feb 2018 – Apr 2022
● Guided French companies in market strategies for Ukraine.
● Connected European buyers with Ukrainian producers, promoting local exports.
● Managed import-export projects from initial contact to delivery.
Administrative Office Assistant
Eurocape Ukraine | Kyiv, Ukraine
Oct 2016 – Jan 2018
● Provided comprehensive administrative & secretarial support.
● Managed executive agendas and personal requests.
Family Assistant
Private Family | Moscow, Russia
Jan 2015 – May 2016
● Organized family lifestyle, travel, events, and household staff.
● Oversaw children’s education, medical insurance, and expense reporting.
Assistant to Vice President
OJSC «RU Energy Group» | Moscow, Russia
Jul 2013 – Aug 2014
● Delivered secretarial and administrative support to top management.
Personal Assistant
SKCG Advertising Agency | Moscow, Russia
Jan 2011 – Jul 2013
● Managed executive agenda, travel, and personal finances.
● Coordinated with accounting on invoices, loans, taxes, and insurance.
● Arranged children’s education and performed Russian-French translations.
Education
Kyiv National Linguistic University | Kyiv, Ukraine
Bachelor’s Degree in Romance Philology, 2001 – 2006
Languages
● Ukrainian & Russian: Native
● French: Fluent (C1)
● English: Fluent (C1)
● German: Intermediate (B1)
● Italian: Basic (A2)
Digital Skills
MS Office (Word, Excel, PowerPoint, Outlook), SubtitleEdit, SubtitleWorkshop, Social Media tools
Strengths
● Excellent organizational skills & attention to detail
● Strong interpersonal & communication abilities
● Experienced in international environments & multicultural teams
● Quick learner, reliable, empathetic and collaborative, highly adaptable
Similar candidates
-
Support manager
Remote -
Customer support representative
Remote -
Customer Support Specialist
20000 UAH, Remote -
Business Development Manager (Sales), Customer Support Representative
Remote -
Customer support representative
Remote -
Інженер (технічна підтримка)
25000 UAH, Remote, Dnipro
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/7490581/