Contact information

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Work experience

Business Analysis Team Lead

from 03.2023 to now (3 years 8 months)
Nova Digital, Дніпро (IT)

• Lead and mentor a team of five systems analysts supporting nine products
across logistics, customer communication, identity and access management,
and billing domains.
• Coordinate team capacity, priorities, and delivery across approximately 30
initiatives per quarter in collaboration with product and project managers.
• Review business and system requirements, API contracts, integration
specifications, data flows, UML/BPMN models, and solution proposals
prepared by analysts.
• Coordinate solution design with architects, software engineers, QA
engineers, DevOps specialists, product teams, and external system owners.
• Conduct regular one-to-one meetings, performance reviews, and individual
professional development planning.
• Introduce and maintain common standards for requirements documentation,
software estimation, solution analysis, and cross-team dependency
management.
• Support the analysis and design of complex distributed solutions involving
REST APIs, Kafka, Google Cloud Pub/Sub, authentication services,
asynchronous communication, and more than 10 integrated systems.
• Identify integration dependencies, delivery risks, architectural constraints,
and gaps in business requirements before development begins.
• Support products and integrations operating across European markets.
• Designed and introduced an AI-assisted workflow for requirements analysis
and codebase-aware software estimation. Scaled the solution across 53
analysts, reducing the quarterly estimation cycle by 90% - from approximately
10 working days to 1 - and releasing an estimated 3,800 analyst-hours of
organizational capacity per quarter. The solution also reduced dependency on
technical specialists during initial estimation

System Analyst

from 12.2021 to 03.2023 (1 year 4 months)
MustPay, Дніпро (IT)

• Analyzed and designed fintech solutions for digital banking, remote customer
identification, and cross-border payments.

• Contributed to the integration of Neobank with Ukraine’s BankID system,
enabling remote customer identification through verified banking data.
• Analyzed and supported Neobank functionality, including customer
onboarding, account statements, and PLN-denominated payment cards.
• Designed requirements and integration flows for the CordPay cross-border
payment platform in cooperation with TransferGo and Profix.
• Supported multiple international payment scenarios, including card-to-card
transfers, IBAN transfers, and registry-based payments.
• Translated business requirements into functional specifications, integration
requirements, API contracts, system flows, and development tasks.
• Coordinated requirements with business stakeholders, developers, QA
engineers, and external payment service providers throughout the delivery
lifecycle.
• Supported solution implementation, clarified requirements, analyzed edge
cases, validated delivered functionality, and maintained project documentation.
• Mentored team members and participated in performance reviews and
professional development discussions

System Analyst

from 05.2018 to 12.2021 (3 years 8 months)
А-Банк, Дніпро (Фінанси, банки, страхування)

• Analyzed and designed digital banking solutions covering customer
identification, payments, card products, internal operations, and customer
service.
• Contributed to A-Bank’s integration with Ukraine’s BankID system, enabling
remote customer identification through verified banking data.
• Defined requirements for customer identification processes covering both
new and existing bank customers.
• Participated in the development of a pension payment program that enabled
customers to receive pension payments through A-Bank.
• Analyzed requirements for chargeback processing and card transaction
dispute management.
• Contributed to the development of the “Ukrainians Together” partner card
program, including partner identification through card barcodes.

• Participated in the implementation of a new banking settlement system and
related operational processes.
• Defined requirements for My-A-Bank, a mobile solution designed to improve
and accelerate customer service in bank branches.
• Contributed to the development of the Contract Portal, an internal CRM
solution that consolidated customer accounts, agreements, and activity data
for customer support teams.
• Translated business needs into functional requirements, process models,
system flows, integration requirements, and development tasks.
• Collaborated with business stakeholders, developers, QA engineers, and
banking operations teams throughout the full delivery lifecycle

Education

ДНУЗТ

Менеджмент, Дніпро
Unfinished higher, from 2009 to 2012 (3 years)

ДТЕФК

Економіка підприємства, Дніпро
Specialized secondary, from 2007 to 2009 (2 years)

Диплом молодшого спеціаліста

Knowledge and skills

• Apache Kafka
• Pub/Sub
• FinTech

Language proficiencies

English — average