Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/7533699/

Work experience

Sales representative

from 08.2025 to 01.2026 (6 months)
MK:translations, Дистанційно (Послуги для населення та бізнесу)

Key Responsibilities & Achievements:
• Managed inbound leads and conducted structured qualification to identify client needs and sales potential
• Handled both B2C and B2B clients, building long-term relationships and ensuring high service standards
• Worked with warm leads, guiding clients through the full sales cycle from first contact to deal closure
• Prepared customized commercial proposals aligned with client requirements and budget
• Negotiated cooperation terms and prepared contracts
• Issued invoices and coordinated payment processes
• Actively used CRM systems to manage pipeline, monitor deal stages, and maintain accurate reporting
• Used telephony systems for proactive follow-ups and client communication
• Prepared regular sales performance reports

Results:
• Achieved 61% conversion rate in the last month
• Acquired and managed over 300 clients within 6 months

Sales representative

from 09.2024 to 07.2025 (11 months)
Juscutum, Дистанційно (Юриспруденція)

Key Responsibilities & Achievements:
• Identified and evaluated new business opportunities, partnerships, and market expansion strategies through SWOT analysis and market research
• Developed and implemented strategic growth plans aimed at increasing membership base and influence
• Designed and executed member acquisition and retention initiatives tailored to different legal market segments
• Built and maintained partnerships with legal tech companies
• Worked closely with marketing to develop promotional campaigns and oversaw the creation of pitch decks, brochures, case studies, and newsletters
• Tracked KPIs related to membership growth, engagement, and revenue generation using CRM and analytics tools
• Prepared analytical reports and performance summaries for leadership

Results:
• Successfully closed a partnership agreement worth €10,000
• Contributed to measurable growth in member engagement and sponsorship revenue
• Strengthened the association’s positioning through strategic partnerships and business-focused programming

Sales representative

from 09.2023 to 10.2024 (1 year 2 months)
Avitar, Дистанційно (Юриспруденція)

1. - Client Communication:
• Conduct phone, email, and in-person communications with clients.
• Identify client needs and provide consultations on the company’s products/services.
• Build and maintain long-term relationships with clients.

2. Client Support:
• Guide clients through all stages of cooperation: from initial contact to post-sale support.
• Coordinate order fulfillment processes, ensuring deadlines and quality standards are met.

3. Database Management:
• Maintain CRM system: update client information and record interaction history.
• Analyze the client base, segment audiences, and prepare reports.

4. Conflict Resolution:
• Respond promptly to client complaints and concerns.
• Find solutions that satisfy both the client and the company.

5. Service Improvement:
• Collect client feedback.
• Participate in the development and implementation of initiatives to improve customer experience.

6. Cross-Department Collaboration:
• Work closely with sales, marketing, logistics, and technical support teams to ensure high-quality service delivery.

Content manager

from 01.2022 to 07.2023 (1 year 7 months)
Devico Solutions, Харків (IT)

This occupations includes theese kinds of tasks:• creating texts for email campaigns;
• launching email campaigns with CRM system;
• leads generation (manual and with Snov.io)
• negotiations with leads via email;
• creating and preparing content for a website;
• publishing content on the website;

Copywriter

from 03.2020 to 01.2022 (1 year 11 months)
Freelance, Дистанційно (Маркетинг, реклама, PR)

Duaring this project, I was solving different task which included these points:
• developing a detailed content-plan for social media;
• prepearing longreads for company`s website;
• writing texts for social media posts and prepearing pictures;

Education

Харківський Національний Університет ім. В.Н. Каразина

ННІ соціології та медіакомунікацій імені В.Н. Каразіна, Харків
Higher, from 2024 to 2026 (2 years)

Спеціальність 054 "Соціологія"
Навчальна програма "Цифровий соціум"

ХНУ ім. Каразіна

Соціологічний, медіакомунікації та зв'язки з громадкістю
Higher, from 2020 to 2024 (4 years)

Knowledge and skills

• Креативність
• Швидкий набір тексту
• Чесність
• Доброзичливість
• Дисциплінованість
• Постинг контенту
• Zoho CRM
• Користувач Бітрікс24
• Ведення CRM
• Створення контенту
• Комунікабельність
• MS Office
• Google Docs
• Google Sheets
• Slack
• MS Teams

Language proficiencies

• English — above average
• Ukrainian — fluent
• Polish — beginner