Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/7541276/

Work experience

Reception / Customer Care Specialist in Vintage Beauty, Doha, Qatar

from 05.2022 to now (4 years 4 months)
Beauty and Spa, Doha (Краса, фітнес, спорт)

* Managed appointment scheduling via phone, email and WhatsApp.
* Assisted international clients in English.
* Resolved customer inquiries and complaints.
* Maintained customer database and billing records.
* Coordinated therapists’ schedules.
* Promoted new services and special offers.
* Delivered excellent customer service in a fast-paced environment.

Secretary in department of applied linguistics

from 05.2015 to 05.2019 (4 years)
Cherkasy State Technological University, Черкаси (Освіта, наука)

*Administrative support for faculty members.
* Managing student documentation.
* Preparing educational materials.
* Organizing schedules and meetings.
* Working with office documentation.
* Assisting students and university staff.

Education

East European University of Economics and Management

Philology, Черкаси
Higher, from 2008 to 2014 (6 years)

Master’s Degree in Philology
Qualification: English Language Teacher and Translator
2008–2014

Additional education and certificates

Work and Travel USA

2010

Study less

52 online lessons, upper- intermediate course

Knowledge and skills

• Онлайн-викладання
• Викладання для дітей та підлітків
• Здатність до навчання
• Уміння працювати в режимі багатозадачності
• Проведення індивідуальних занять
• Google Meet
• Проведення зустрічей в Zoom
• Неконфліктність
• Наполегливість
• Доброзичливість

Language proficiencies

• English — advanced
• Ukrainian — fluent

Additional information

Customer Care Specialist with over 4 years of experience in customer service and administrative support in an international beauty and wellness company in Qatar. Experienced in communicating with clients, managing appointments, resolving customer inquiries, maintaining databases, and working in a fast-paced environment. Fluent in Ukrainian and English. Looking for a remote Customer Support or Administrative position.