• PRO

Kurhula

Customer support representative

Employment type:
full-time
Age:
29 years
City of residence:
Kharkiv
Ready to work:
Kharkiv, Remote

Contact information

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Work experience

Customer support representative

from 04.2022 to 03.2025 (2 years 11 months)
Netevia, Remote (Telecommunications and networking)

I started off as a technical and customer support representative, working with merchants for a credit card processing company based in Miami Florida USA. Within 6 months in this role I got promoted to work with the risk department as a risk analyst. My responsibilities included, Collecting ACH rejects (rejected monthly fees debits) , removing and placing accounts on holds, reviewing bank documents for bank changes.

Education

Kharkiv national medical university

Medicine, Kharkiv
Higher, from 2016 to 2022 (6 years)

Medical doctor

Knowledge and skills

  • MS Office
  • MS Excel
  • MS PowerPoint
  • Google Chrome User
  • Google Sheets
  • Google Drive
  • Adaptability
  • Teaching
  • Teamwork
  • Teaching English
  • Customer orientation
  • Technical support for users

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