Sylviastella

Sylviastella Peteranaba
(203) 508-0889| [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

PROFILE:
Skilled in case management, patient care, and medical procedures, with proficiency in using electronic health records (EHR)
systems, Microsoft Office Applications, and data entry. Excellent communicator, effectively interacting with patients, families,
and healthcare teams. Capable of multitasking and managing patient loads in fast-paced settings.

EDUCATION:
University of New Haven West Haven, CT, USA
Master of Public Health Dec. 2025
GPA: 3.96 / 4.0

Vinnytsia National Medical University Vinnytsia, Ukraine
Bachelor of Medicine, Bachelor of Surgery Jun. 2023
GPA: 4.37/5.0

WORK EXPERIENCE
ENGLISH LANGUAGE CENTER ABIA, NIGERIA
ENGLISH TEACHER Mar. 2014 – Jul. 2016
• Adapted teaching methods to support diverse learning abilities, fostering an inclusive environment that encouraged
active participation and confidence in language use.
• Achieved measurable improvements in students' English proficiency by consistently monitoring progress and adjusting
teaching approaches as needed.

ORIFLAME KYIV, UKRAINE
CUSTOMER SERVICE Apr. 2018- June. 2019
• Prepared detailed monthly reports on customer satisfaction, utilizing Microsoft Office apps to analyze feedback to
identify trends and improve service delivery.
• Maintained accuracy, safeguarded customer data confidentiality, and consistently achieved a customer retention rate
above the company average.

DORAL HEALTH AND WELLNESS NEW YORK, USA
CUSTOMER SERVICE Mar. 2021 – Sept. 2021
• Scheduled COVID-19 vaccine appointments in New York City efficiently, provided relevant information, addressed
patient concerns, and sent timely reminders to reduce no-shows.
• Maintained a secure patient database, streamlined record-keeping, and contributed to Excel spreadsheets for efficient
data management.

Medical CARE FOR YOU, P.C. NEW YORK, USA
SECRETARY Oct. 2021 – Dec.2023
• Scheduled and managed doctor appointments efficiently, coordinated with healthcare providers, utilized Microsoft
Office applications, and maintained up-to-date records.
• Reviewed patient electronic files and records, including allergies, medical issues, medications, and immunization
statuses.
• Effectively communicated with patients to confirm appointments, reply to emails, address inquiries, and provide
necessary pre-visit instructions, enhancing overall patient satisfaction and clinic operations.

BINANCE ABUJA, NIGERIA
KNOW YOUR CUSTOMER (KYC) ANALYST Jun. 2022 -Nov.2023
• Verified customers' legal source of wealth, addressed account eligibility inquiries and ensured compliance while
maintaining data accuracy and confidentiality.

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 • Conducted Enhanced Due Diligence (EDD) reports on questionable accounts and transactions, identifying potential
risks, and ensuring adherence to legal standards.

AIRFORCE BASE HOSPITAL ABUJA, NIGERIA
CLINICAL ROTATION Jun. 2022 –Dec.2023
• Participated in clinical rotations across various specialties, recorded patient histories, conducted physical examinations,
and performed basic diagnostic procedures.
• Assisted in surgeries, managed postoperative care, monitored child development, addressed parents' concerns, and
helped in vaccination clinics.

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