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Work experience

GSA Executive Manager

from 07.2025 to 05.2026 (11 months)
AGAS MFG INC., Remote (Wholesale, distribution, imports, and exports)

Identified U.S. government contracting opportunities through GSA and procurement
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platforms.
Prepared bids, proposals, quotations, and ensured contract compliance.
Managed client relationships and coordinated with cross-functional teams.
Conducted market research to identify new business opportunities.
Executiv

Executive/Personal Assistant

from 02.2024 to 03.2025 (1 year 2 months)
Ukralfa group, Remote (Wholesale, distribution, imports, and exports)

Managed calls, coordinated client meetings, and handled scheduling for the CEO.
Ensured smooth day-to-day operations by anticipating needs and providing proactive support.

Business Development Manager (Sales) / Social Media Manager

from 09.2023 to 11.2024 (1 year 3 months)
Studio Milieu Architects, Other countries (Construction, architecture, interior design)

• Conducted market research and developed strategic business plans to drive revenue growth and market expansion.
• Managed social media accounts across multiple platforms, creating and curating engaging content to enhance brand awareness and audience engagement.
• Established and maintained strong relationships with key clients and partners, negotiating contracts and closing deals to strengthen the company's market position.
• Analyzed business and social media metrics, providing insights and reports to inform strategy and improve performance.
• Collaborated with cross-functional teams to align business development and social media efforts with overall marketing and product development goals.

Influencer manager

from 08.2023 to 12.2024 (1 year 5 months)
NDA, Kyiv (Marketing, advertising, and PR)

Developed and executed influencer marketing campaigns, selecting and managing influencer partnerships to align with brand objectives.
Built and maintained strong relationships with influencers, ensuring effective collaboration and brand representation.
Analyzed campaign performance, tracked key metrics, and provided detailed reports to optimize future influencer strategies.
Worked cross-functionally with marketing and content teams to ensure consistency in messaging and brand voice across campaigns.

Team Lead QA

from 04.2022 to 03.2024 (2 years)
IGaming Company, Remote (Non-profit and charitable organizations)

-Working as a QA Team lead for Support Department.
- Spearhead prioritization eftorts and monitor work to achieve objectives. - Collect and analyze data regarding established and potential customers. - Formulate comprehensive reports for company agents. - Lead a dynamic team while imparting training to new recruits.

Customer support representative (HEAD)

from 08.2021 to 03.2022 (8 months)
IGaming Company, Kyiv (Individuals)

Led and managed a support team, ensuring excellent service and efficient issue resolution.
Developed training programs to enhance team performance and customer satisfaction.
Collaborated with other teams to improve service processes and align with company objectives.

Education

Alfred nobel university

Medicine, Днепр
Unfinished higher, from 2020 to 2025 (5 years)

Knowledge and skills

• Fast typing
• Ability to work in multitasking mode
• Attentiveness
• Receiving incoming calls
• Management of CRM
• Communicability
• MS Excel
• Jira
• Business communication
• Effective communication

Language proficiencies

• English — fluent
• Hindi — fluent

Additional information

Results-driven professional with experience in Customer Support, Virtual Assistance, ExecutiveAssistance, Business Development, and Team Leadership. Skilled in client communication,customer relationship management, calendar and administrative support, lead generation,sales coordination, CRM management, stakeholder communication, problem-solving, and process improvement. Proven ability to manage multiple priorities, handle customer
escalations, support business operations, and work effectively with remote and international teams. Strong written and verbal English communication with excellent organizational,interpersonal, and time-management skills.