Eireen

Eireen (Iryna) Luhovska
Konin, Poland, [open contact info](look above in the "contact info" section), [open contact info](look above in the "contact info" section)

PROFILE Multilingual professional with a Master's degree in Philology and 5+ years of diverse experience in language
education, customer support, and project coordination. Adept at managing client relationships, delivering
tailored training, and resolving complex issues efficiently. Proven ability to drive customer satisfaction, optimize
processes, and adapt quickly to new environments.

L A N G UAG E S English C2 C1 Polish B2

Ukrainian Native speaker Russian C2
C1

E D U C AT I O N

Sep 2018 — Jan 2020 Master of Arts, Kyiv National Linguistic University Kyiv
• Lingustics, Ukrainian and English Philology

Sep 2014 — Jul 2018 Bachelor of Arts, Kyiv National Linguistic University Kyiv
• Linguistics and English Philology

E M P L OY M E N T H I S TO RY

Feb 2022 — Sep 2024 Number Porting Coordinator, Infopulse/BICS Brussels/Remote
• Entered and processed data, generated detailed reports, and maintained tracking documents to support
operational workflows.
• Served as SPOC (Single Point of Contact) for VIP clients, handling escalations, complex requests, and
high-priority issues with precision.
• Utilized proprietary and third-party software tools to draft, edit, and finalize technical and operational
documentation.
• Boosted customer satisfaction scores by applying advanced conflict resolution techniques and
problem-solving strategies.
• Oversaw project milestones, allocated resources, and ensured on-time delivery of deliverables across
multiple projects.
• Diagnosed and resolved system and operational issues, providing actionable insights and implementing
corrective measures.
• Designed and led targeted training programs to up-skill staff and align team capabilities with organizational
goals.
• Collaborated on cross-functional team projects, employing effective communication and coordination to
meet objectives.

Jun 2021 — Feb 2022 Customer Care & Sales Manager, APILAT Kyiv
• Resolved customer complaints efficiently by providing timely and appropriate solutions, ensuring high
client satisfaction and issue resolution rates.
• Strengthened customer relationships through proactive communication, needs assessment, and follow-ups
with prospective and existing clients.
• Implemented best practices in customer service and sales, contributing to the achievement of
organizational targets and enhanced team performance.
• Delegated tasks strategically among support team members to improve workflow and operational
efficiency.
• Analyzed sales data to identify trends and refine strategies, boosting market responsiveness and business
outcomes.
Sep 2018 — May 2021 Educator, Teacher of English as a Second Language, DEC School,
Kyiv Kyiv/Remote
• Assessed individual student strengths, weaknesses, and learning styles to tailor personalized educational
plans.
• Designed and facilitated engaging, interactive lessons to foster motivation and improve academic
outcomes.
• Developed comprehensive lesson plans aligned with curriculum requirements and standardized test
preparation.
• Cultivated positive relationships with students, parents, and colleagues to create a supportive learning
environment.
• Created study guides, research materials, and detailed syllabi to enhance student learning experiences.
• Maintained accurate student portfolios to track progress and ensure readiness for grade-level advancement.
• Promoted student engagement through innovative activities that encouraged healthy competition and
collaboration.

SKILLS Critical thinking and problem Coordination Skills
solving
Customer Satisfaction
Leadership Skills
Linguistics
Decision Making
Curriculum Development
Communication
Reports Delegation
Time Management
Customer Relationship
Computer Skills Management
Adaptability Attention to Detail
Fast Learner Active Listening
Ability to Multitask Customer Service
Microsoft Office Training Activities
Ability to Work in a Team Project Management
Administrative Operations Number Porting