Романна

ROMANNA BILSKA
A communicative, energetic, and passionate individual who is self-motivated and can work independently or as part of a dynamic team. I have proven to be a fast-learner, and to adapt quickly to any challenging and demanding work environment.

CONTACT
PHONE:
+3460322236

WEBSITE:
[open contact info](look above in the "contact info" section) bilska-3b670a164/
E-mail [open contact info](look above in the "contact info" section)

EDUCATION
Bachelor’s Degree in Hospitality Management
Sep 2014 - Jun 2018
Lviv Institute of Economy and Tourism, L’viv, Ukraine
Certificate in Lead Generation Foundations
Aug 2022
LinkedIN Learning (D. Shapiro), online course

Languages
• English(advanced)
• Ukrainian (native)
• Russian(fluent)
• Spanish(beginner)

Skills

Google Workspace
Microsoft Office (Word, Excel, Power Point), Google sheet, Google Doc.Outlook, Acrobat Reader, OBS, Knovio, Google Suite, ZoomZohoPeople, Maximo, RC

WORK EXPERIENCE
Thermo Fisher
Senior Concierge specialist / Field service engineer since 2024 ( Vancouver, Canada)
July 2023 – February 2025
• Energetic and detail-oriented, with proven experience supporting cross-functional teams in fast-paced, research and laboratory-based environments at biotech company( Amgen).
• Reviewed and revised technical documents, contributing to continuous improvement initiatives and compliance with quality procedures.
• Coordinated and scheduled meetings across internal departments, external collaborators, vendors, and clients, enabling clear communication and project alignment.
• Managed coordination for engineer visits, including installations, annual inspections, and calibrations for er 400 units annually across multiple lab sites.
• Provided on-site support and vendor escorting during service activities to ensure safety, security, and compliance protocols were followed.
• Supported procurement operations by processing purchase orders, reviewing quotations, and generating purchase requests based on service provider input.
• Requesting vendor contracts and service agreements, leading negotiations to optimize cost efficiency while ensuring compliance with internal financial policies.
• Assisted in lab openings and coordinated unit relocations, contributing to future project planning and seamless transitions between lab spaces.
• Tracked and reported project budgets and expenses, maintaining alignment with financial goals and operational efficiency.
• Experienced in managing multi-site operations, leveraging strong organizational and problem-solving skills to streamline logistics and improve workflows.
• Answered and directed phone inquiries professionally, ensuring messages and communications were accurately relayed.
• Proficient in Microsoft Office Suite tools to manage documentation, schedules, budgets, and communications effectively
Perkin Elmer
Service Specialist ( Role was taken over by Thermo Fisher in July 2023 ) (Vancouver, Canada )February 2023 - July 2023
• Demonstrate (CMMS)proficiency, to support Amgen laboratory awareness and interpersonal skills updates to equipment work order records.
• Strong relationship management skills, collaborating with vendors, service providers, and internal teams to ensure seamless operations and high-quality service delivery
• Handled all customers interactions with the highest level and professionalism. accommodating special requests whenever possible.
• Update the customers regarding status of requests.
• Scheduling and meeting and escort vendors.
MT Seymour
Guest Service representative (Vancouver, Canada)
Nov 2022– January 2023
• Sold, refunded, and voided different types of passes and tickets of the company.
• Gained in depth knowledge of the products and services Mt Seymour offer, and effectively sell, and answer inquiries regarding them, via face-to-face interactions.
• Accurate processing of debit & credit card transactions. To work closely with all members of Mt Seymour staff to ensure all information provided to guests is up to date, correct, and clearly communicated.
• Maintained a positive, empathetic, and professional attitude toward customers at all times.
• to customer inquiries, providing support to assist with their queries and concerns, ensuring that they are addressed and resolved in a professional, timely manner.