Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/7918452/

Work experience

Billing Agent

from 10.2020 to now (6 years)
BetterMe, Киев (IT)

Resolving tickets via Zendesk in English language;
Providing our customers with high-quality support;
Handling incoming calls with native speakers and processing voicemails;
Working in chats with native speakers;
Interviewing clients via video-calls;

Sales agent

from 11.2019 to 11.2020 (1 year)
ClarioClario Tech Limited, Луцк (IT)

Selling company's products to our customers;
Accomplishing goals, working in a team;
Read 2 books that helped me in achieving better results in sales.

Customer support representative

from 07.2018 to 11.2019 (1 year 5 months)
Clario Tech Limited, Луцк (IT)

Providing customer support on a high level;
Handling calls, chats, tickets and remote sessions;
Constant communication with native speakers using English;
Constant development of my technical Mac OS knowledge

Education

Східноєвропейський національний університет ім. Лесі Українки

Факультет міжнародних відносин, спеціальність - міжнародні економічні відносини, Луцк
Higher, from 2015 to 2020 (5 years)

Knowledge and skills

• Jira
• Confluence
• Anthropic claude
• Datadog
• Kibana
• MS Azure
• PostgreSQL

Language proficiencies

• Ukrainian — fluent
• English — advanced

Additional information

I have over 4 years of experience in technical support and currently work as an L2 Support Engineer. I support a mobile loyalty product and regularly collaborate with developers to investigate and resolve technical issues.

In my daily work, I use SQL/PostgreSQL, Postico, Zendesk, Confluence, and various internal tools. I analyze database data, investigate incidents, help identify root causes, document technical procedures, and share knowledge within the team. I have also been involved in onboarding new employees and automating parts of routine reporting with AI tools.

Previously, I worked in Customer Support, Sales, and Billing, which helped me build strong communication skills and extensive experience working in English.

Currently, I am improving my SQL and Python skills and would like to continue developing in a more technical direction, particularly Data Analytics, Data Engineering, or related roles involving data, automation, and complex problem-solving.