Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/8011045/

Work experience

Customer Support Specialist / Sales Manager

from 02.2022 to 12.2025 (3 years 11 months)
Dream Service Team HVAC & Appliance Repair (USA), Other countries (Public and business services)

- Entered and updated customer information, job details, and service notes into CRM systems (Housecall Pro & Workiz).
- Handled incoming calls, texts, and emails from new and existing customers, providing accurate and timely support.
- Scheduled service appointments, confirmed details with clients, and ensured all necessary information was gathered.
- Managed technicians’ calendars, set reminders for appliance part installations, and coordinated daily schedules.
- Acted as a communication bridge between customers and technicians to ensure smooth service delivery.

Logistics Coordinator

from 11.2018 to 02.2022 (3 years 4 months)
Three Sisters Transport LLC, Other countries (Transportation and logistics)

- Dispatched trucks for pickups and deliveries, providing afterhours support to drivers.
- Coordinated freight loads and schedules to ensure on-time pickups and deliveries.
- Maintained clear communication with drivers, brokers, and customers to resolve issues promptly.
- Worked closely with department managers and staff to meet deadlines and deliver quality customer support.
- Ensured accurate freight information input in CRM and coordinated across tracking, accounting, and dispatch teams.

Sales Representative

from 03.2015 to 11.2018 (3 years 9 months)
Zarkon Development LTD, Other countries (Real estate)

- Resolved client inquiries and issues efficiently, ensuring high satisfaction and ongoing support.
- Managed customer relationships and sales activities using CRM systems to track leads, communication, and follow-ups.
- Supported front desk operations and coordinated with internal teams to deliver smooth customer experiences.
- Strengthened the company’s reputation by being a reliable, responsive, and helpful contact in the industry.
- Sold home repair, furniture, and construction services to clients across Asia, Europe, America, and the UK.

Education

Bukhara State University

English Philology, Bachelor of English Linguistics, Bukhara
Higher, from 2013 to 2017 (4 years)

Regional Vocational College

Logistics, Bukhara
Higher, from 2010 to 2013 (3 years)

Bukhara State High School

Bukhara
Secondary, from 2001 to 2010 (9 years)

Additional education and certificates

Mentor's Hub

2020, 1 month

Knowledge and skills

• PC User
• Adobe Photoshop
• Google Docs
• Communicability
• MS Project
• Conducting negotiations
• Google
• Logistics
• Planning
• Adobe
• Management skills
• Conducting presentations
• Project management
• Translation
• Written translation
• Critical thinking
• Proofreading
• PR
• Security
• Professional Translation
• Call Center
• Supervision
• Freight Experience

Language proficiencies

• English — fluent
• Uzbek — fluent
• Tajik — advanced

References

• Khodjaev Abubakr Rakhimovich

  Khodjaev Abubakr Rakhimovich

  CEO, Zarkon Development LTD

  Contact details are hidden

• William Oxford

  William Oxford

  CEO, Three Sisters Transport

  Contact details are hidden

• Hojiev Javlon

  Hojiev Javlon

  CEO, Dream Service Team (Appliance Repair & HVAC)

  Contact details are hidden

Additional information

I'm Shakhzod, a professional with over 10 years of experience in logistics and customer support across the USA and sales with an international client base. I managed logistics operations including dispatch coordination, freight scheduling, and CRM data management to ensure smooth communication and timely deliveries.

I worked in HVAC and appliance repair customer support—handling inquiries, scheduling appointments, managing technician calendars, and maintaining detailed CRM records to deliver efficient, high-quality service.

In sales, I developed strong customer relationship skills working with diverse clients across Asia, Europe, America, and the UK, promoting home repair, furniture, and construction services while strengthening company reputations.

Bringing together logistics expertise, sales experience, and customer service skills, I am focused on driving operational efficiency and client satisfaction in every role.

I believe my experience in logistics, sales, and management will allow me to contribute positively, and I’m ready to dedicate myself fully to the role.

Telegram: https://t.me/Scorpius_PRO