Katya

Katya Prylyuk
VIP Account Manager | iGaming | High-Value Client Relations | Player Engagement & Loyalty

Contact
Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)
LinkedIn: [open contact info](look above in the "contact info" section)
Professional Profile
Highly motivated and client-focused VIP Manager with a strong track record of building and maintaining long-term relationships with high-value players within the iGaming industry. Skilled in delivering personalized customer experiences, increasing player engagement, and maximizing client lifetime value. Proven ability to understand VIP client needs, provide tailored solutions, and create loyalty through exceptional service and proactive communication. Passionate about creating memorable player journeys and driving customer satisfaction in fast-paced, competitive environments.
Core Competencies
-VIP Account Management & High-Value Client Retention. -Player Engagement Strategies & -Loyalty Programs -Relationship Building & Personalized Customer Service -Negotiation, Upselling & Cross-Selling Techniques -iGaming & Casino Industry Expertise (In-house,Slots, Live Casino) -Client Communication & Problem Resolution -Data-Driven Player Insights & CRM ManagementStrategic Client Development & Revenue Growth

Professional Experience
SPRIBE — Business Development Manager
July 2023 – October 2023
Identify and convert new business opportunities with iGaming operators
-Manage the full sales cycle from prospecting to deal closure -Build and maintain strong industry relationship -Lead commercial proposals, negotiations, and contract -Collaborate with internal teams to support client needs -Stay updated on market trends and competitor activity -Represent the company at industry events and conferences -Provide regular sales reporting and pipeline updates.
Favbet — Account Manager
July 2022 – June 2023
-Manage and grow relationships with a portfolio of operator partners. -Act as the main point of contact, understanding client needs and goals -Identify upsell opportunities and lead commercial discussions. -Support product launches, game releases, integrations, and campaigns. -Collaborate with internal teams to resolve issues and drive client success. -Monitor account performance, analyse data, and provide actionable insights. -Prepare and deliver regular business reviews and reports
BillTech —VIP Manager
November 2020 – December 2021
-Build and manage strong relationships with VIP players to drive loyalty and retention. -Identify, reward, and grow the VIP customer base through tailored offers and communication. -Monitor player activity and flag new potential VIPs. -Handle VIP queries and issues with a high level of service and discretion.- -Work closely with CRM, Marketing, Payments, and Support teams to deliver a premium player experience. -Build the VIP department from scratch — setting processes, strategy, and best practices. -Provide regular reporting on VIP performance and player engagement. -Support and attend VIP events, both online and offline.

Languages
English — Fluent
Ukrainian — Native

Personal Strengths
Exceptional Communication & Emotional Intelligence
Strategic Mindset & Creative Problem Solving
Fast Learner & Highly Adaptable
High Energy & Results-Driven