Инна

Makeeva Inna
Contacts:
mob: [open contact info](look above in the "contact info" section)
email: [open contact info](look above in the "contact info" section)

Key competencies: Business process management using IT functions (eTOM and ITIL); Business processes modeling (IDEF0, BPMN 2.0); Development of regulatory documents: policies, principles, procedures, IT regulations, technical documentation, orders, legal documents; Quality control testing; Control of IT-infrastructure changes; Project management (quality control, terms and risks evaluation, budgeting); IT project portfolio monitoring; Communication management; Change management and project risk evaluation.

26.10.2015 – present – PMO of Ukrtelecom, Program Manager, Senior Project Managers and Senior Business Analysts
• Develop, implement and sustain project management methodology with IT component;
• Introduced corporate project management system;
• Provide project support in IT area: organize workflow, coordinate work of the departments and contractors on project implementation;
• Ensure the life cycle of the company's projects;
• Provide methodological support to business clients of IT Project Management Company;
• Provide methodological support to Division of information technologies on internal regulatory documentation for business processes in IT;
• Provide audit and analysis of existing IT business processes;
• Implemented quality control process of all the systems within the framework of projects/initiatives in IT division;
• Control changes in IT infrastructure;
• Coordinate change management;
• Monitor change portfolio implementation;
• Control change approval, monitoring changes and prioritize change requests.

11.08.2014 - 30.09.2015 - Delta Bank, Project and Program Manager / Head of Unit
• Analyzed business tasks;
• Planned project stages and assessed resources necessary for the development of IC;
• Participated in preparing tender documentation on projects;
• Developed and signed package of project documentation (Project Passport, Contract, Project statement, Work acceptance statement);
• Developed project scope and assessed risks;
• Controlled development, introduction and transfer of the current IC maintenance;
• Provided consultancy services for clients while creating requests for current IC changes;
• Provided analytical assessment of development tasks and performed development revision;
• Allocated requests at development and revision stages.

02.09.2013 - 30.07.2014 - Terrasoft, Business Analyst/ Implementation Consultant
• Developed concept of the project;
• Developed requirements documentation for information systems;
• Developed project documentation, assignments and tasks for Terrasoft and BPM’online products;
• Introduced software on the client’s site, trained key users to work with the system;
• Took part in presale stage of the project, conducting pre-project surveys.

17.12.2007 - 30.08.2013 - Erste Bank / FIDO BANK, Business Analyst
• Worked on project documentation: collected and analyzed requirements, designed and optimized documentation, and prepared business requirements;
• Prepared and distributed functional and technical requirements to the team of developers;
• Ensured customers’ design specifications to comply with their requirements and approved amendments;
• Participated in development of IT system architecture and implementing amendments into banking business processes;
• Prepared working instructions, regulations, and standards for credit products;
• Trained staff on new products, gave business presentations;
• Produced test tasks for development of new mortgage and documentary products;
• Developed business plans;
• Tested new software for its compliance with functional specifications, business requirements, legal framework, and existing bank products.

12.04.2007 – 29.11.2007 - OTP BANK, Chief Economist

15.09.2003 - 11.04.2007 - Kyiv Regional Directorate (Branch) of Aval BANK, Chief economist

Education:
1998 – 2003 Kharkiv National University of Economics, specialist degree in accounting and audit.
2007 - 2009 National University of Life and Environmental Sciences of Ukraine, degree in law.
2020 – 2022 City Business School, Specialization "Project Management".

Vocational training:
2020-2021 Corporate trainings: Communication in the digital age, Remote command management, Creative thinking of a leader
2019 "Catalog of services and service agreement: control the level of service" - 24 hours, Fast Lane training center;
2018 "Agile project management" - 16 hours, "ITEA" training center;
2017 "Practice IT-process outsourcing ITIL 2011. Release, control and validation" - 32 hours, "ITEA" training center;
2017 Project Management Body of Knowledge (PMBOK 5 the edition) - 32 hours, "ITEA" training center;
2017 PM-PM2016: Project Management in Microsoft Project 2016 - 32 hours, training center "ITEA";
2016 "Basics of Agile methodology " - 8 hours, "Luxoft” training center;
2016 "Key aspects of project management" (-001) - 32 hours, "Luxoft” training center
2015 "Project Management" - 2 months, "Success" training center;
2012 "Business Analytics & Process Management", Erste Bank;
2012 "Process Management Awareness training" (roles and responsibilities, design and documentation, analysis and optimization, performance management)- 8 hours, "Erste Bank";
2011 "Documentary Operations and international trade finance" - 24 hours, National Center for the Training of Bank Personnel of Ukraine;
2010 "Legal and practical aspects of work with problem debts" - 16 hours, National Center for the Training of Bank Personnel of Ukraine.
Languages:
Ukrainian – native; Russian – fluent; English – intermediate.
Software:
MS Project Server, MS Project online, BPMN, UML, Bizagi Modeler, Jira, Confluence, Google docs, base knowledge DWH AND BI; Siebel CRM, Zoom; Microsoft Office 365, Microsoft Office: Teams, Visio, Power Point, Excel, Word, Access; 2.101 Symbols; Finantix; СDB; Debt Manager (FICO); Soft Collection; KRIM (scoring-evaluation of borrowers); Vicont; Orion_Clending; "Liga Zakon'; Outlook; Unicenter Tool CA; E-room; Norton Comander; Transmaster; Bank-master; Client-bank; Sail-bang, Candidate of Medical Sciences; program, 1-C Accounting software. Version 7.7.