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Work experience

Head of Technical Control Department

from 06.2020 to now (3 years 11 months)
Blanche (furniture manufacture), Kyiv, Киев (manufacturing)

Planning and elaboration of methods of quality control:
•Data collection of goods quality, analysis of data (collection reports, doing survey)
•Develop and implement standards and instructions of quality control
•Improve production (continuous work with technologist and designer for improve quality)

Quality Control:
•Incoming inspection of raw semi-processed materials
•Inspection of finished goods
•Inspection of salon-shops and showrooms

Work with complaints:
•Organize work of complaint department
•Settle the complaints from wholesale and retail clients
•Analyze and settle the inner complaints during manufacturing goods

Head of Logistics and Service Department

from 01.2019 to 04.2020 (1 year 3 months)
TOP MEBEL (furniture sales and manufacture), Kyiv, Киев (sales and manufacture)

•Organize fast and effective settling of complaints from wholesale and retail clients
•Implement to1C programme block of complaints
•Permanent inspection and selling of remaining items from warehouse of damaged goods (during the year remaining items decreased by 60%)
•Organize and control constant logistic process of deliveries.
•Work with transporting companies, such as Nova Poshta and Delivery.
•Continuous inspection of company’s warehouse
•Accept and process delivery applications of wholesale and retail clients

Head of Quality, Logistics and Complaint Department

from 08.2013 to 12.2018 (5 years 4 months)
Porte's, Киев (sales and manufacture)

•Creating and developing of complaint and service department
•Organization and controlling work of Education department
•Quality Control of company goods and services
•Work with subcontractors and suppliers of Company
•Organization and control logistic process of deliveries to clients and product installation.
•Develop and implement quality standarts

Key manager of complaint Department

from 07.2010 to 08.2013 (3 years 1 month)
Yuh-Kontrakt ( FOXTROT group), Киев (sales, supplying)

•Organize fast and effective settling of complaints from wholesale clients and regional reps
•Organize and control work of service managers
•Develop and implement standards and instructions for return service
•Permanent inspection and control of remaining items from warehouse of damaged goods
•Permanent cooperation with Company service center (repair, replace a product, money refund)
•Price reduction of defective and refurbished items

Education

Kyiv National University of Food Technologies

Marketing, Киев
Higher, from 2008 to 2012 (4 years)

Knowledge and skills

Language proficiencies

English — average

Additional information

Personal qualities: reliable, punctual, self-motivated, stress-resistant, teamwork skills
Hobbies :swimming, football
Licence В