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Work experience

Onboarding & Coordination lead

from 09.2025 to 10.2025 (2 months)
Enestech Software, Kyiv (IT)

• Led onboarding for educational institutions (schools) and gaming clubs across multiple regions
• Coordinated communication between L1/L2 support teams, developers, and external clients
• Investigated and resolved escalated technical issues (L2 level)
• Created and maintained internal documentation and onboarding guides in Confluence
• Performed manual system checks, validation, and issue reproduction

Technical Support Engineer

from 09.2024 to 09.2025 (1 year)
Enestech, Kyiv (IT)

• Provided first-line technical support via ticketing system (Zendesk)
• Diagnosed and resolved both common and non-standard software, access, and configuration issues
• Escalated complex incidents to L2/L3 with detailed analysis
• Assisted users with system setup, access issues, and basic troubleshooting

Career break

from 06.2023 to 08.2024 (1 year 3 months)
Medical treatment and recovery

Logistics manager

from 10.2022 to 05.2023 (8 months)
Atlas Recruiting, Zhytomyr (Transportation and logistics)

• Coordinated daily dispatch operations, ensuring timely pickup and delivery of shipments
• Optimized routes and schedules to reduce costs, delays, and fuel usage
• Monitored driver performance, compliance, and real-time shipment tracking
• Resolved delivery issues, delays, and exceptions with clients and carriers

Digital Excellence Manager

from 12.2020 to 03.2022 (1 year 4 months)
Viseven, Zhytomyr (IT)

• Managed lead generation processes using digital tools and internal CRM systems
• Supported and maintained data accuracy across internal platforms

Education

V. I. Vernadsky Taurida National University

053-Psychology, Kyiv
Higher, from 2016 to 2022 (6 years)

Master of Psychology 2020 - 2022

Bachelor of Psychology 2016 - 2020

Knowledge and skills

• Jira
• Zendesk
• Communicability
• PostgreSQL
• English translation
• Troubleshooting
• Teamwork
• Technical support for users
• Django
• Research
• IT Escalation
• Kibana
• Conflict settlement
• Problem Solving
• Confluence
• Log Analysis
• PowerShell
• Help Desk Support
• Zabbix

Language proficiencies

• English — fluent
• Ukrainian — fluent

Additional information

I adore the English language and have extensive experience communicating with English-speaking foreigners from various countries. I hold a “Speaking English for Business” certificate obtained in 2021.

Personal qualities: strong communication skills, a quick learner, and a hard-working, self-motivated individual who easily adapts to new environments. I work well both independently and as part of a team, and I’m comfortable taking on a leadership role when needed. Not afraid to express my own vision and ideas.

I have a deep interest in mythology, particularly ancient Japan, and I’m passionate about game development.

My favorite music genres are retrowave and dark synthwave.