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Ezz Hassan

Dubai, United Arab Emirates 63999 ◆ [open contact info](look above in the "contact info" section) ◆ [open contact info](look above in the "contact info" section)

Professional Summary
Dedicated Customer Service professional For almost 5 years with knowledge of service delivery and proven
multitasking abilities. Committed to maintaining professional relationships to increase profitability and
drive business results. Passionate about promoting lasting customer satisfaction by delivering quality
service and unparalleled support. Proficient in customer service best practices and related options.

Skills

• Consultative Sales • Paperwork Processing
• Data Entry • Appointment Scheduling
• Research • Call Management
• Report Generation • Problem Resolution
• Customer Service • CRM Software
• Payment Processing • Computer Proficiency

Work History
Freelancer, 04/2024 - Current
Freelance – Dubai (Remote)
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving
disputes or conflicts.

HR & CUSTOMER SERVICE REPRESENTATIVE, 03/2022 - 03/2024
NATIONAL FREIGHT LINES INC.
• Communicate with English-speaking brokers and drivers as an HR Manager in the transportation
industry
• Oversee the cargo transportation process to ensure its efficiency and effectiveness
• Conduct interviews with potential drivers and integrate their data into Bitrix 24 CRM system and
Sylectus CRM
• Perform all tasks within the USA time zone

• Maintain clear and concise communication with brokers and drivers, providing guidance and support as
needed
• Ensure compliance with all relevant regulations and policies, including those related to driver safety
and cargo security.

CUSTOMER SERVICE REPRESENTATIVE, 02/2019 - 01/2022
SONOHEALTH
• Responding to customer inquiries: This can involve answering phone calls, responding to emails, or
chatting with customers online
• You would need to be able to answer questions about products or services, provide information about
pricing and availability, and help customers troubleshoot issues they may be experiencing
• Resolving customer complaints: Sometimes customers may have complaints or concerns about a
product or service
• It would be your job to listen to their issues and work with them to find a resolution that meets their
needs
• Processing orders and returns: Depending on the type of company you work for, you may be
responsible for processing customer orders or returns
• This could involve entering data into a computer system, arranging for shipping and delivery, or
issuing refunds.

Education
BACHELOR: Architecture, 09/2021
Poltava Polytechnical University - Ukraine

Languages

English C1 Russian A1

Advanced Beginner

Italian A1 Arabic

Beginner Bilingual or Proficient (C2)

Future goals & Achievements
For the next two to three years, I want to improve customer satisfaction by offering timely and accurate
assistance, expanding my knowledge base constantly, honing my natural language processing skills,
offering multilingual support, and being flexible enough to adjust to changing needs of my clients.