Аліна

Riabovol Alina Oleksandrivna

Date of birth: 24.01.1990
Contact number: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)

Work Experience
• Company name: simplit
• Position: account manager
• Work Period: 07.2022 – present time
• Responsibilities:
• Search and contact leads
• Managing communication with existing clients
• Conducting product presentations and trainings

• Company name: publishing house “Ranok”
• Position: project manager
• Work Period: 09.2021 – 03.2022
• Responsibilities:
• Negotiating with contractors
• Project planning and coordination
• Initiating and conducting meetings
• Implementation of innovative solutions and tasks

• Company name: contact center “Connectic”
• Position: project development manager
• Work Period: 01.2021 – 08.2021
• Responsibilities:
• Launching projects
• Writing and making changes to scripts
• Partner support (communication, improvement of existing business processes, implementation of updates to achieve better results)
• Prompt introduction of changes to the work of the project, team
• Work in various CRM

• Company name: INFUSEmedia Ukraine
• Position: project manager
• Work Period: 08.2019 – 07.2020
• Responsibilities:
• Gathering information, comprehensive planning, assigning tasks to the team
• Organization and management of the work of a team of employees of the quality department, team leaders and campaign managers in B2B lead generation
• Determining the customer's business objectives, setting and monitoring their implementation
• Cross-departmental collaboration
• Hiring employees

Education
Educational institution: National Aerospace University named after Zhukovsky "Kharkiv Aviation Institute"
Degree: specialist
Specialty name: radio-electronic devices, systems and complexes
Period of study: 09.2007 - 02.2013

Skills and abilities
• Successful completion of trainings and obtaining the relevant certificates: KPI management in the contact center, Management Basics, Interview Skills, Effective contact center, Finance for non-finance, Sales department management, Spiral dynamics, Successful phone cross-selling, Staff motivation and retention, Effective planning, Service-oriented phone service, Leader of the new generation, Negotiation Win-Win, Ultimate Google Ads Training 2020: Profit with Pay Per Click, Marathon from “GoIT”
• Certificates for achieving results: Best Team Leader of the Year, Best Team Leader of the Year in Cross-Selling
• Graduated from the courses "School of Team Leaders" and "School of Trainers" Global Bilgi
• Graduated from the "School of Managers" program INFUSEmedia
• Successfully finished “The Complete Agile & Scrum Project Management Course” from Udemy