Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/8235781/

Work experience

Technical writer

from 12.2024 to now (1 year 3 months)
Edin, Дистанційно (IT)

- Development and maintenance of technical, user, and API documentation
- Requirements gathering and collaboration with cross-functional development teams
- Maintaining and updating documentation according to company standards throughout the product lifecycle
- Creation and maintenance of user guides and Knowledge Base
- Preparation of release notes and participation in the product release process
- Improving documentation structure, clarity, and usability

Technical writer

from 01.2023 to 06.2024 (1 year 6 months)
Нова пошта, ТОВ, Київ (Транспорт, логістика)

- documentation of API methods;
- support in the process of preparation, development and transfer of technical documentation to the Customer;
- collection and analysis of available technical documentation;
- updating technical documentation for projects;
- documenting business processes.

Technical writer

from 06.2022 to 02.2023 (9 months)
Фора, ТОВ, Київ (Роздрібна торгівля)

-bringing the existing documentation to the new structure;
-structuring and updating of old documentation;
-creating and regularly updating user instructions;
-cooperation and conducting interviews with the team (developers, QA, business analysts);

Technical writer

from 07.2019 to 03.2022 (2 years 9 months)
TemaBit Fozzy Group, Киев (IT)

- preparation of documentation for users;
- update the documentation after each release of the software;
- cooperation with the team (developers, QA, business analysts);
- posting instructions on wiki pages;
- creation of documentation on work with mobile applications;
- creation of video instructions;

HTML-coder

from 03.2018 to 06.2019 (1 year 4 months)
Freelancer (Інтернет), Киев (IT)

- landing layout;
- search and correction of errors in the code;
- cross-browser, adaptive, rubber layout;
- making changes to existing pages;
- writing simple scripts, using existing ones;

Project Coordinator (Help Desk)

from 10.2013 to 05.2017 (3 years 8 months)
Persha Studia (WARGAMING.NET), Киев (IT)

- SLA compliance for IT department;
- handling Jira tasks;
- IT-policies maintenance and control;
- Active Directory, providing accesses;
- assistance to hardware supply;

1st Line Support Specialist (Help Desk)

from 05.2012 to 03.2013 (11 months)
Pravex Bank, Bank Group INTESA SANPAOLO, Киев (Finance, banking, and insurance)

- support for the project of banking software implementation;
- user technical support;
- tasks registration and distribution to relevant departments;
- consultation on embedded software;

Education

National Pedagogical Dragomanov University

MA in Small Business Management, Киев
Higher, from 2006 to 2011 (5 years)

Additional education and certificates

New Look «NewLook SMM 2.0»

2022, 1,5 месяца

LoftSchool "Web for beginners (Online course)"

Nov 2017 - March 2018

PROMETHEUS Lviv IT School "Basics of Web UI Development (Online course)"

Sep. - Oct.2017

Kursor School "Programming 1C: 8.2"

2014

Knowledge and skills

• Figma
• Jira
• SketchUp
• Составление контент-плана, разработка контент-стратегии.
• Составляю визуал (цветовую гамму, стиль под тематику профиля)
• Провожу съёмки фото и видео для Вашего блога
• Обработка фото, монтирование видео в топовых мобильных приложени
• Разрабатываю идеи для постов и сторис по теме блога
• Написание постов по теме блога
• Оформление шапки профиля и Highlight
• Платное и бессплатное продвижение
• Web languages: HTML / CSS
• PUG/ SASS features
• Javascript basics
• JQuery, writing simple widgets
• Bootstrap modules usage
• Adaptive layout using media queries
• Layout on the bootstrap grid (jeet, singularity, susy)
• BEM-naming method
• Console, basic commands and technologies
• GULP build and optimization of the project
• GIT version control system
• SherePoint Wiki/SherePoint Designer, Snagit
• Azure DevOps Server
• Posting instructions on Wiki pages/Confluence
• Creation of video instructions in Movavi

Language proficiencies

• English — average
• Ukrainian — fluent

Additional information

Interests:
Sport;
Dance;
Tourism;
Photography;
Creating cloth


Personal qualities:
Reliable, sociable, proactive, striving for development and professional growth