Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/8331885/

Work experience

Integration Specialist

from 01.2026 to 11.2026 (11 months)
EverHelp, Дистанційно (IT)

As an Integration Manager at EverHelp, I was responsible for ensuring smooth onboarding and integration
of new clients, processes, and tools into existing operations.
• Lead end-to-end integration of new clients, including process setup, workflow design, and system
configuration
• Develop and document standard operating procedures (SOPs) for new projects
• Manage timelines, deliverables, and stakeholder expectations during integration phases
• Conduct knowledge transfer sessions and support team readiness for new launches
• Identify potential risks and implement solutions to ensure successful project delivery
• Collaborate with clients to understand requirements and align operational processes with business

Quality Control Specialist

from 03.2025 to 01.2026 (11 months)
EverHelp, Дистанційно (IT)

As a Quality Control Specialist at EverHelp, I was responsible for monitoring and improving customer
support quality to ensure high service standards and customer satisfaction.
• Monitored and evaluated customer interactions (chats, emails) to ensure compliance with quality
standards
• Conducted regular quality audits and provided structured feedback to support agents
• Identified performance gaps and collaborated with team leads to drive improvement initiatives
• Developed and maintained quality evaluation forms, guidelines, and documentation
• Participated in calibration sessions to ensure consistency and fairness in evaluations
• Supported training teams by highlighting common issues and knowledge gaps.

TRAINING AND DEVELOPMENTS SPECIALIST

from 01.2025 to 03.2026 (1 year 3 months)
Nestle, Львів (IT)

As a Training and Development Specialist at Nestlé, I was responsible for designing and delivering
impactful learning experiences to support employee growth and business performance.
• Designed and facilitated training programs aligned with organizational goals
• Conducted training needs analysis to identify skill gaps and development priorities
• Developed training materials, including presentations and e-learning content
• Evaluated training effectiveness through feedback, assessments, and performance metrics
• Managed learning activities using LMS platforms and tracked training outcomes.

TRAINING AND LEARNING SPECIALIST

from 10.2023 to 01.2025 (1 year 4 months)
Nestle, Львів (IT)

I am experienced in creating learning objects on the specific platforms and managing them. Moreover, I have a background of working with abroad factories and organizing trainings there based on the employees needs.
Skillful in reports creation and Microsoft Excel. I developed and documented standard operating procedures (SOPs) for new projects.

Customer support representative

from 11.2022 to 10.2023 (1 year)
EverHelp, Дистанційно (IT)

I am skillful in cooperating with a multicultural environment and helping people with their requests.
Experienced in working with Zendesk, Solid, Admin Panels, Slack, Stripe, Amplitude, Shopify, Zohdesk, Gorgeous.

English tutor

from 10.2021 to 10.2026 (5 years)
Self-Employed, Дистанційно (Освіта, наука)

Taught English to both children and adults, adapting teaching methods to different age groups and learning styles.
Developed students' speaking, listening, reading, writing, grammar, and vocabulary skills.
Created structured learning programs and set clear learning objectives.
Monitored students' progress, assessed their performance, and provided constructive feedback.
Prepared students for interviews, and real-life communication.
Used digital tools and online platforms to deliver interactive and effective lessons.
Adjusted lesson plans based on students' progress and areas requiring improvement.

Education

Національний Університет «Львівська Політехніка»

Філологія, Львів
Higher, from 2020 to 2024 (4 years)

Language proficiencies

• English — advanced
• German — beginner