Дмитрий

Kozovyi Dmytryi
Content and Research Writer
Age: 32
Location: Irpin, Ukraine

Contact Information
Phone number: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)

Work Experience
Academic Writer
06.2019 to present
WriteZillas.com (writing, rewriting, editing)
I have been a writer for two years. I have around a thousand completed assignments, including
coursework, research papers, article reviews and critiques, movie analysis, literature evaluation,
and fictional short stories. I'm more inclined to write technical papers in biology, physiology,
neuroanatomy, medicine, law, psychology, history, philosophy, and art. But I also like
improvisation and the creative approach, for example, in writing science-fiction novels and
poems. I have strong analytical skills and can convey any complex theory, article, or pretty any
topic simply and comprehensively.

Customer Support Manager
01.2016 - 08.2020
Hexa (IT and telecomunications)
- support clients on-line via any viable means
- resolve their complaints, requests
- work under high season pressure
- supervise team-members as a shift team leader
- work at day and night shifts
- pretty good customer service skills, deep understanding of the problem, and sheer happiness
to be helpful

Customer Support Manager
11.2014 - 01.2016
GoAntiFraud (IT and telecommunications)
- support clients on-line via e-mails, chats and phone
- resolve their complaints and requests
- work under pressure
- supervise other people
- work at night shifts
- perform other duties as assigned
- excellent customer service skills

Customer Support Manager
03.2013 - 10.2014
AXA Insurance
- online registration of insurance cases via phone
- legal consulting on insurance products
- case status reporting
- handle and resolve clients complaints and requests
- maintain customer satisfaction at a very high level
- execute multiple tasks simultaneously

Legal Translator
09.2012 - 03.2013
Private lawyer (legal translation)
Complete translation of international agreements and their correction with compliance to current
legislation:
- 280 hotel contracts
- Euro 2012 Football Tournament legal assistance

Freelance Translator
07.2011 - 09.2012
Freelance
Translation of legal and medical documents:
- presentations
- statutory documents
- international agreements
- licenses
- clinical researches

Education manager
01.2011 - 07.2011
Aspect LLC (Tourism, W&T USA)
W&T USA:
- interviewing students
- processing documents
- embassy attendance
- legal translations
Movie theater attendant
06.2008 - 09.2008
RC Movies, Corolla, North Carolina, US (Cinema)
- cinema maintenance
- snacks and tickets selling
- I built a solid skill in English thanks to the enourmous crowds in the line to get a ticket to the
Dark Night

Academic Background
National aviation university
International relations, international law, Kyiv
BC, 2006 - 2010

Professional skills
 PC advanced user:
- PhD of Microsoft Word, Master of Excel and Bachelor of PowerPoint
- natural born blind typing
- absolute heavy weight champion in Paint
- grand-master of Video and Audio Editing (MovAvi Video Editor Plus)
 APA, MLA, Harvard, and Chicago formatting styles (2 years)
 Experienced Yoga practitioner (12 years)

Languages
English – advanced
Russian and Ukrainian - native

Additional Info
- Quick, Imaginative and Strategic Mind
(I am capable of doing almost anything I set my mind to)

- High Self-Confidence
(I value rationalism above all else, therefore honest and direct communication)

- Independent and Decisive
(I am standing on my own and take responsibility on my own actions)

- Hard-working and determined
(I am dedicated to the work I see an interest in, putting the intense efforts to see the idea behind
it)

- Open-minded
(I am intellectually receptive to any ideas supported by logic)

- Jacks-of-all-Trades
(I love to reverse-engineer the underlying methodology of almost any system and apply the
concepts that are exposed wherever needed)