Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/8401393/

Work experience

Virtual Assistant

from 01.2023 to now (3 years)
J D Consulting, Canada (Consulting, accounting and auditing)

Client Relationship Management, Document Management and Analysis, Schedule and Meeting Management, 24/7 Support.

Virtual Assistant

from 01.2023 to now (3 years)
J D Consulting, Remote (IT)

Client Relationship Management, Document Management and Analysis, Schedule and Meeting Management, 24/7 Support.

Customer Support Agent.

from 03.2022 to 03.2023 (1 year)
ARCE Contact Center, Remote (Telecommunications and networking)

As a remote customer support agent with ARCE, I was charged with the primary responsibility of carefully understanding our client's general experience, resolving customer queries, recommending solutions, and guiding product users on Features & functionalities. Thus providing them with prompt, personalized, precise, and well-detailed solutions and answers to any of their request, in line with the company's policy.
Hence, maintaining building and maintaining a positive relationship between the organization and its clients.

Call center operator

from 05.2021 to 11.2021 (7 months)
Online Canadian Pharmacy, Canada (Medicine, pharmacy)

In this role, I was primarily responsible for thoroughly understanding our client's overall experience, making both cold and warm calls to the company's clients and prospects, and informing them about available offers, discounts, services, and bonuses.
Thus, encouraging and convincing them to patronize our services.

Education

University of Abuja, Nigeria.

Sociology, Abuja
Higher, from 2018 to 2022 (4 years)

Knowledge and skills

• Technical support
• Administrative Assistance
• Proofreading and Content Edit
• Ability to work in multitasking mode
• Virtual Assistance
• Receiving incoming calls
• Zendesk
• Copywriting
• MS Office

Language proficiencies

English — advanced

Additional information

I am a hard working individual with effective communication skills diligence to work and a good Team player .
I'm also capable of multitasking and have a good interpersonal skills.