Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/8444837/

Work experience

Bartender

from 08.2026 to now (3 months)
Marcello, Other countries (Hotel and restaurant industry)

Taking orders and serving drinks to customers

Customer support representative

from 02.2022 to now (4 years 9 months)
Aspire Global, Kyiv (IT)

Handled complex customer inquiries with a focus on firstcontact resolution.
Used Salesforce and Freshchat CRM to manage customer
interactions and improve response efficiency.
Assisted managers with escalations, workflow
improvements, and support processes.
Maintained high customer satisfaction scores by
delivering exceptional service.
Provided real-time support to customers via chat and
email, ensuring timely responses.
Assisted in troubleshooting technical and account-related
issues.
Managed multiple chats and inquiries simultaneously
while upholding quality standards.

Moderator

from 05.2021 to 11.2024 (3 years 7 months)
Ubisoft, Remote (IT)

Monitored online communities, ensuring adherence to
platform guidelines.
Collaborated with community managers to handle user
inquiries and maintain engagement.
Managed and resolved escalations while maintaining a
positive community environment.
Oversaw multi-platform moderation and customer
interactions

Language proficiencies

English — fluent