Марія

MARIIA SAMORODOVA

PROFILE WORK EXPERIENCE
Customer-focused professional with experience in CUSTOMER SUPPORT SPECIALIST
technical support and client communication. Skilled
in assisting customers, resolving queries, and Wlink (Telecom provider)
providing clear support. Quick to learn new systems September 2020 - October 2022 (Samar, Ukraine)
and seeking a customer support role to contribute • Provided basic technical support to customers through multiple
to a team and improve customer experience. communication channels (phone, Telegram, Facebook) using the
UserSide system
• Designed and configured customer connection layouts within the
network system
PERSONAL DETAILS • Maintained inventory records and ensured accuracy of stock control
• Worked with the NoDeny billing system to process customer
Date of birth: 24.08.1996
payments and transactions
Phone: [open contact info](look above in the "contact info" section) (Telegram, Viber,
• Scheduled internal meetings and coordinated collaboration within
WhatsApp)
the team
Email: [open contact info](look above in the "contact info" section)
Location: Croatia, Zagreb
SALES ASSISTANT
Zara
EDUCATION January 2023 - August 2023 (Eindhoven, the Netherlands)
• Provided product information and recommendations to customers
DNIPRO ART COLLEGE • Maintained excellent store condition and visual merchandising
standards
FACULTY OF FINE ARTS
• Achieved sales targets through effective customer engagement
September 2011- June 2015 • Assisted customers at self-service checkouts
• Processed and issued online orders
• Operated PDI CStore Essentials on the shop floor and in the
COURSES stockroom

Bershka
TOMMY ONLINE UNIVERSITY October 2023 -August 2025 (Eindhoven, the Netherlands)
QC/QA ENGINEER • Provided detailed product information to customers
February 2021 - April 2021 • Processed transactions and assisted customers at checkout
• Collaborated with team members to improve store operations
SOFTSERVE IT ACADEMY • Maintained visual merchandising standards by creating appealing
TESTING OF MODERN SOFTWARE SYSTEMS and strategic footwear displays to enhance customer engagement and
January 2022 - April 2022
drive sales
• Handled online order pickups and managed stockroom operations
HILLEL IT SCHOOL
FRONT-END DEVELOPMENT
June 2023 - December 2023 SKILLS
• Customer communication and negotiation
• Teamwork and collaboration
LANGUAGES • Billing and CRM systems: NoDeny, UserSide
• PDI CStore Essentials
English - Advanced (C1) • Jira (task and issue tracking)
Croatian - Beginner (А1) • API testing (basic Postman usage)
Ukrainian - Native • Chrome Developer Tools
Russian - Native • Basic web technologies (HTTP/HTTPS, OSI, TCP/IP)
• Client-server architecture understanding