Анна

Support manager

Considering positions:: Support manager, клієнт-менеджер, Direct-менеджер, менеджер чата, диктор
Employment type:: full-time, part-time
Age:: 24 years
City of residence:: Lviv
Ready to work:: Remote

Contact information

The job seeker has provided: Phone numberEmailMessenger

You can get this candidate's contact information from https://www.work.ua/resumes/8511044/

Work experience

Operations manager

from 01.2024 to 07.2024 (7 months)
AIESEC, Львів (Неприбуткові, благодійні та громадські організації)

- conduction of monthly calls with middle management
- ongoing analysis of membership experience
- optimization of inner processes and work with Google Sheets
- creation of chat and meeting activities
- tracking the quality of meetings conducted with members according to standards
- constant support of middle management and members
- management of R&R campaigns (inner rankings)
- Personal Development Plan implementation
- creation of Learning Circle materials
- conduction of exit calls

English language teacher

from 08.2023 to 11.2023 (4 months)
StudyLess School, Львів (Освіта, наука)

- conduction of Zoom-meetings
- preparation of individual lessons and relevant materials
- recording Monday videos with interesting extra information
- keeping in touch with students on a regular basis, tracking their progress and preparing reports
- tracking of students' attendance at Speaking clubs
- working with Google Sheets and Planfix

Organiser of Youth Speak Forum'23

from 06.2023 to 12.2023 (7 months)
AIESEC, Львів (Неприбуткові, благодійні та громадські організації)

- market research, feedback analysis and risk management
- creation of timelines for the event (dreaming and planning)
- creation of agenda, scripts and scenarios
- management of the YSF organizational team
- posts, activities and ICOOM plan creation
- delegates management
- work with speakers and moderators
- delegates post-servicing

Education

ЛНУ імені Івана Франка

Факультет іноземних мов, переклад з англійської та викладання англійської, Львів
Unfinished higher, from 2019 to 2025 (6 years)

Additional education and certificates

SMM GoIT

2024, 3 місяці

Knowledge and skills

Attentiveness
Creativity
Analytical thinking
Flexibility
Effective communication
Detailing

Language proficiencies

English — above average