Personal information hidden
This job seeker has chosen to hide his personal information and contact info. You can contact him using this page: https://www.work.ua/resumes/8536965/
Client Success, Delivery Manager (SEO, Digital Projects)
- Considering positions:
- Client Success, Delivery Manager (SEO, Digital Projects), Account manager, Project-менеджер
- Employment type:
- full-time, part-time
- City of residence:
- Kyiv
- Ready to work:
- Remote
Contact information
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
Work experience
Project manager
from 01.2024 to 03.2026
(2 years 3 months)
NDA, Дистанційно (IT)
• Managing SEO projects from onboarding to KPI achievement;
• Owned SEO client delivery from onboarding to results review, ensuring KPI alignment and smooth execution;
• Served as the main client contact, building long-term relationships and managing day-to-day communication;
• Turned client business goals into actionable deliverables for internal SEO, content, outreach, and development teams;
• Coordinated cross-functional execution and ensured deadlines, budgets, and service quality were consistently met;
• Tracked traffic, rankings, conversions, and ROI, then turned the data into clear client-facing insights;
• Led recurring reporting and business reviews, explaining performance in commercial terms;
• Managed expectations, resolved escalations, and reduced churn risk through proactive communication;
• Identified opportunities for additional services and account growth;
• Contributed to improving internal delivery workflows and project management standards.
Customer success manager
from 01.2021 to 01.2024
(3 years)
Semalt, Київ (IT)
• Managed 30+ B2B SEO clients in US and EU markets with a focus on retention and revenue growth;
• Owned full sales cycle for SEO services, from first contact to contract expansion;
• Conducted discovery calls and translated business needs into SEO solutions;
• Drove upsell opportunities through performance-based recommendations;
• Collaborated with SEO, content, and development teams to ensure delivery;
• Contributed to internal product development (SEO tools, SaaS, CRM);
Sales representative
from 06.2018 to 12.2020
(2 years 7 months)
Asus, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)
B2B, tenders, event management
Education
Київський політехнічний інститут імені Ігоря Сікорського
Біотехнологія і біотехніка, Київ
Higher, from 2022 to 2024 (2 years)
Київський політехнічний інститут імені Ігоря Сікорського
Біотехнологія і біотехніка, Киев
Higher, from 2018 to 2022 (4 years)
Knowledge and skills
- Ведення CRM
- Продаж B2B
- Digital marketing
- Project management
- Google Analytics
- Google Search Console
- SaaS
- Business analysis
- Looker Studio
- Slack
- Worksection
- Google Sheets
- Onboarding for staff
- Budget planning
- Team management
- Delivery Management
- Conflict settlement
Language proficiencies
English — advanced
Similar candidates
-
Менеджер по роботі з клієнтами
Remote -
Менеджер по роботі з клієнтами
30000 UAH, Remote -
Менеджер роботи з клієнтами
Remote -
Менеджер роботи з клієнтами
Remote, Lviv -
Менеджер по роботі з клієнтами
Remote -
Customer success manager
Remote, Dnipro