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Client Success, Delivery Manager (SEO, Digital Projects)

Considering positions:
Client Success, Delivery Manager (SEO, Digital Projects), Account manager, Project-менеджер
Employment type:
full-time, part-time
City of residence:
Kyiv
Ready to work:
Remote

Contact information

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Work experience

Project manager

from 01.2024 to 03.2026 (2 years 3 months)
NDA, Дистанційно (IT)

• Managing SEO projects from onboarding to KPI achievement;
• Owned SEO client delivery from onboarding to results review, ensuring KPI alignment and smooth execution;
• Served as the main client contact, building long-term relationships and managing day-to-day communication;
• Turned client business goals into actionable deliverables for internal SEO, content, outreach, and development teams;
• Coordinated cross-functional execution and ensured deadlines, budgets, and service quality were consistently met;
• Tracked traffic, rankings, conversions, and ROI, then turned the data into clear client-facing insights;
• Led recurring reporting and business reviews, explaining performance in commercial terms;
• Managed expectations, resolved escalations, and reduced churn risk through proactive communication;
• Identified opportunities for additional services and account growth;
• Contributed to improving internal delivery workflows and project management standards.

Customer success manager

from 01.2021 to 01.2024 (3 years)
Semalt, Київ (IT)

• Managed 30+ B2B SEO clients in US and EU markets with a focus on retention and revenue growth;
• Owned full sales cycle for SEO services, from first contact to contract expansion;
• Conducted discovery calls and translated business needs into SEO solutions;
• Drove upsell opportunities through performance-based recommendations;
• Collaborated with SEO, content, and development teams to ensure delivery;
• Contributed to internal product development (SEO tools, SaaS, CRM);

Sales representative

from 06.2018 to 12.2020 (2 years 7 months)
Asus, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

B2B, tenders, event management

Education

Київський політехнічний інститут імені Ігоря Сікорського

Біотехнологія і біотехніка, Київ
Higher, from 2022 to 2024 (2 years)

Київський політехнічний інститут імені Ігоря Сікорського

Біотехнологія і біотехніка, Киев
Higher, from 2018 to 2022 (4 years)

Knowledge and skills

  • Ведення CRM
  • Продаж B2B
  • Digital marketing
  • Project management
  • Google Analytics
  • Google Search Console
  • SaaS
  • Business analysis
  • Looker Studio
  • Slack
  • Worksection
  • Google Sheets
  • Onboarding for staff
  • Budget planning
  • Team management
  • Delivery Management
  • Conflict settlement

Language proficiencies

English — advanced

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