Oleksandr

Oleksandr
Skype: asotikov
[open contact info](look above in the "contact info" section)

A self-motivated Technical Support Engineer with many years professional experience working in software management, maintenance and support. I am currently seeking an opportunity to utilise and further develop existing skills and knowledge and becoming a valued addition to your team and organisation.
• Fluent written and spoken English
• Windows Operating Systems
• Bug tracking systems (Jira, Redmine, Mantis)
• Microsoft Dynamics 365
• MySQL, MS SQL Server, Oracle, PostgreSQL
• Version control systems (TFS, SVN)
• Knowledge of Delphi, HTML, C++, PHP, XML

Career Summary
Sept 2022 - Present Tear2 Technical Support Engineer – Verint UK Ltd
• Providing technical support to the users of voice recording/speech transcription websites worldwide by e-mail, Webex, Teams
• Researching logs, XML, HTML related data
• Reproducing bugs
• Interacting with T3 level support and Dev team
• Monitoring SQL Servers and analysing data
May 2011 - Mar 2022 Technical Support Engineer - Devart
• Developing database management and synchronization applications and components integrating into various IDEs (Microsoft SQL Server Management Studio, Visual Studio, Delphi, C++ Builder).
• Providing technical support to customers
• Reproducing bugs reported by customers and putting them into a bug tracking system
• Database administration (SQL Server, MySQL, PostgreSQL, Oracle)
• Manual testing
• Writing documentation, website content
• Selling, advertising products, preparing quotes and offers
Managing new and existing user licenses in the system
Jun 2009 - May 2011Technical Support Engineer - Adstream
• Processing customer requests, making SQL queries helping customers to retrieve needed data
• Analyzing logs and detecting issues
• Forwarding bugs and improvement suggestions to developers
• Manual testing
• Deploying/updating .Net internet site along with database on a server
• Making builds in Cruise Control
• Making deploy/update technical manuals for customer
• Providing technical support to users (by phone, e-mail)
• Participation in improvement process
Sep 2008 - Jun 2009 Accountant of the individual customer service department - RODOVID BANK
• Opening, leading debit/deposit accounts of residents and non-residents
• Money transfers (Contact, Western Union)
• Credit repayments
Sep 2007 - Sep 2008Specialist of the IT department - RODOVID BANK
• Installation and adjusting new cash machines
• Interaction with provider which provides wireless connection with cash machines
• Cash machines functionality monitoring
• Cash machine problems - detecting and eliminating
• Copying and analyzing cash machine logs
• Installation of patches for cash machine software and operating systems
• Cash machines encashment
• Installation, adjusting and technical support of POS-terminals, local network computers, office equipment
• Technical support for bank workers

Education
1999 – 2007. “Kharkiv Polytechnic University”, Kharkiv, Ukraine
• Master’s degree
• Faculty: “Information technologies”
• Specialty: “Software development”
• Qualification: “Computer systems engineer”