Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/8621649/

Work experience

BDC agent

from 03.2025 to now (11 months)
Dunhill Group, Дистанційно (Автобізнес та автосервіс)

Conversations with the clients
Emails, sms, scheduling appointments

Customer support representative

from 06.2023 to 03.2025 (1 year 10 months)
CarShipIO, Дистанційно (IT)

Assisted carriers and brokers with CRM-related inquiries, providing expert guidance.
Managed partial sales responsibilities, supporting client onboarding and upselling.
Communicated via chat, email, and calls to resolve client concerns efficiently.
Investigated, troubleshot, and resolved technical issues to ensure smooth operations.
Handled cancellation requests while working to retain customers.
Report of the system issues and client feedback to improve product functionality.
Writing guidances about system usage
Testing New unreleased versions of Apps and reporting back about issues that were found
Live trainings for the customers

Sales representative

from 02.2023 to 04.2023 (3 months)
got your back support, Дистанційно (IT)

Customer representative

from 01.2021 to 02.2022 (1 year 2 months)
Borbas pharmacy, Львів (Chemical industry, pharmaceuticals)

Education

Львівський державний університет внутрішніх справ

Психологія, Львів
Unfinished higher, from 2019 to 2025 (6 years)

Knowledge and skills

• Багатозадачність
• Саморозвиток
• Уміння працювати в режимі багатозадачності

Language proficiencies

• Ukrainian — fluent
• English — above average
• Spanish — beginner

Additional information

Customer Support & Communication – Proficient in handling client inquiries via chat, email, and calls, ensuring excellent customer experience.

Sales & Client Retention – Experience in partial sales, upselling, and handling cancellations while maintaining customer satisfaction.

Problem-Solving & Troubleshooting – Skilled at identifying, analyzing, and resolving technical and operational issues.

CRM & Tech Proficiency – Experienced in using CRM systems for carriers and brokers, reporting issues, and optimizing processes.

Process Improvement – Provided feedback and insights to enhance service and product functionality.

Time Management & Multitasking – Ability to efficiently manage multiple client interactions and tasks simultaneously.

Collaboration & Teamwork – Worked closely with different teams to ensure smooth client experiences and issue resolution.

•Contact information
Viber/Telegram [open contact info](look above in the "contact info" section)