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Work experience

Fraud Prevention Specialist

from 04.2022 to now (2 years 2 months)
Qurate Retail Group Global Business Services, Краків (Finance, banking, and insurance)

I control customer orders accounts for the prevention and detection of possible fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type.
Working within the parameters of department guidelines while making decisions on risky transactions at a rate consistent with established department guidelines. Confidentiality of customer information is required, and decisions have a monetary impact to QRG and the customer. Attention to detail and accuracy are critical so legitimate customers are not impacted by the effort to prevent fraud. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to the company. Additionally, i have the authority to close customer accounts and flag addresses, phone numbers, credit card numbers, IP addresses etc. to ensure any future orders placed with the same characteristics are stopped.

Fraud Prevention Associate

from 01.2022 to 03.2022 (2 months)
Qurate Retail Group Global Business, Краків (Finance, banking, and insurance)

Clearing Associate

from 04.2020 to 01.2022 (1 year 9 months)
Qurate Retail Group Global Business Services, Краків (Finance, banking, and insurance)

Allocating incoming payments on a daily basis as well as clearing accounts and/or transactions, following procedures, market standards and pre-defined allocation rules. This includes debit and credit balances generated by the customer, by the system or by QRG associates.
Clearing of accounts and/or transactions based on accounts analysis according to market standards and needs.
Processing returns from customers according to rules and procedures.
Monitoring and clarification of differences on customers accounts and making corrections if needed.

Receptionist

from 08.2019 to 03.2020 (7 months)
Vienna House Andel‘s, Лодзь (Hotel and restaurant industry)

Check in and check out
Call and E-mail handling
Dealing and processing incoming reservations
Issuing of invoices
Processing financial records from the day shift

Education

University of Lodz

Financial and Actuarial Mathematics, Лодзь
Higher, from 2014 to 2020 (6 years)

Additional education and certificates

Studium Jezyka Polskiego dla Cudzoziemcow

2013, 9 місяців

German language course

2021, 9 місяців

Knowledge and skills

Language proficiencies

• Ukrainian — fluent
• English — above average
• German — beginner
• Polish — fluent