Олександр

Oleksandr Antoniuk
Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)
Location: Lviv, Ukraine
Linkedin: Oleksandr Antoniuk

Looking for a full-time role as a Project Manager. Skilled in guiding
projects from start to finish, always keeping in line with company aims
and objectives. Well-versed in clear communication and building strong
relationships with stakeholders. I have IAMPM certification, a detail-
oriented approach, and a strategic mindset. Eager to leverage my
extensive experience and leadership skills to contribute to outstanding
project management.

Experience

Project Manager Transporeon, a Trimble company (Jan
2022 - Present)

As I stepped into this role, I confidently onboarded over
100 carriers and business units onto our platform,
ensuring customer needs and requirements were not
merely met, but exceeded.

I took charge and successfully managed the entire life
cycle of the project.

High-level stakeholder management was a priority,
guaranteeing our customers received nothing short of
the best services. I coordinated with key stakeholders to
establish ambitious project goals, schedules, and
budgets.

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 Regular feedback sessions were conducted with the
team, leading to the implementation of process
enhancements based on valuable stakeholder input.

I was instrumental in process optimization and cost
reduction, consistently working with all engaged teams to
refine the current audit processes by enhancing current
logic and specification types.

With a keen eye on project risks, I escalated issues to the
executive team for prompt resolution.

I led regular progress meetings with clients and delivered
comprehensive status updates to senior management.

I took ownership of maintaining Business Processes
Documentation.

Throughout the project lifecycle, I vigilantly monitored
progress, promptly addressing any deviations from the
plan. This proactive approach helped mitigate risks,
optimize resource utilization, and maintain project
momentum.

With a strong commitment to optimizing logistics
processes, customizing audit types, and enhancing
overall operational efficiency, I played a significant role in
the success of logistics operations at the company. My
ability to seamlessly integrate technology solutions and
foster collaboration across departments contributed
considerably to this success.

Virtual/Executive Practice Manager at Brannon La Force,
LPC-s & Associates (Sep 2015 - Dec 2021)

Oleksandr Antoniuk 2
 I confidently manage a virtual assistant role for a US
Mental Health Practice, handling a variety of tasks
including email/calendar management, client scheduling,
insurance verifications, insurance billing, and
cooperation with referral companies. I also manage
insurance and client onboarding, referrals onboarding,
practice bookkeeping, and personal assignments, along
with small “in-practice” projects like website
configuration and software testing.

Since taking up this role, I have revolutionized the
practice by transitioning all paperwork to digital formats,
significantly enhancing the ledger and billing processes.

I've proficiently streamlined the client onboarding
processes, saving considerable time.

I took charge of all office expenses, allowing the
counselor to concentrate solely on client treatment.

I played an instrumental role in website creation and
content, demonstrating my versatile skill set.

E-commerce Customer Support Manager at SiGonna LLC,
Amazon Marketplace (Feb 2016 - Dec 2021)

As a Customer Care Specialist for an Amazon 3rd party
seller store, I confidently manage account and order
handling (Drop Ship), customer support, and serve as the
point of contact with Amazon Seller Support. I spearhead
ad campaigns, script development for the Customer
Support Team, Quality Control Team assistance, supplier
relationships, and implementation of new software

Oleksandr Antoniuk 3
 (Zendesk, Zonmaster) to optimize Customer Care
operations.

I took charge and elevated the standard of customer
support for the business, enhancing all current scripts for
the Support Team.

I led a successful transition from Gmail to Zendesk for
process automation, tailoring the setup to fit the business
needs.

I expertly handle all Account-related issues with Amazon
Seller Support as required and have significantly
improved the quality of direct communication via phone
with suppliers, clients, and Amazon support.

Education & Courses

Lviv Polytechnic National University (2008 - 2010)

Applied Linguistics EN-UA and DE - UA translator
Master of Science

IAMPM (2022)
Dao PM - IT Project Management Course (Honorius Degree)

Project planning, Risk Management, Negotiations

Oleksandr Antoniuk 4
 Udemy (2023)

Successful Negotiation: Master your negotiation skills

Critical Thinking Strategies for better decisions
Business Analysis: Foundations; Functional & non Functional
requirements

IAMPM (2024)
For active participation in the Jira Intensive: How to level up from 0 to 100
Basic setup and work with Jira in teams

Skills

Project Management Google Workspace

Team Leadership Project Planning and Execution

Risk Assessment Time Management

Jira/Confluence/Sharepoint Problem Solving

Microsoft Office Process Improvement

Strategic Planning Change Management

Decision Making ClickUp/Trello/Notion

Quality Management Negotiation Skills

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