Yana

Yana Nahorna
Restaurant, hotel general manager

Full-time, part-time, online.

Age: 35 years old

The city of Preston

Contact Information

Phone: [open contact info](look above in the "contact info" section)

Email: [open contact info](look above in the "contact info" section)

Experience:
My work experience in England started at the catering company «Heathcote & Co», as
a part time supervisor. Now I work as a duty manager (full time) in the HIVE department
of one of the restaurants of the famous 5 star resort «Ribby Hall Village».

My work experience in Ukrainian worked as the general director of the 5-star hotel
"California" in the center of Odessa, in addition to the main tasks of the manager,
she developed the hotel's marketing program. I controlled all departments of the
hotel and restaurant services from the financial department to HR.

Total time as a general manager for more than 10 years.
The HIVE DUTY Manager Ribby Hall Village

(08.08.2022 – until now)

Responsibilities:

Work alongside the Management team to take responsibility for the day-to-day operation of The HIVE in
the absence of the Manager where appropriate.

Assist the Management team with the operational objectives of the business and ensure tight controls
on costs are achieved in line with the P & L.

Ensure that all company H & S and Food Safety objectives and standards are achieved and that any
faults are raised directly with the Manager or the H & S advisor.

Focus on “service” standards throughout the operation, and in conjunction with the Management team;
continue to improve the overall professional standards.

Communicate effectively with all areas of the overall business in order to facilitate high standards across
Ribby Hall Village.

Ensure that The HIVE operates to its maximum potential.
Restaurant general manager

from 11.2019 to 10.2021 (1 year 11 months)

restaurant of Georgian cuisine "Gaga" Odessa

(subordinate 35 people, 350 seats)

- operational management of the restaurant;

-financial planning, work with budgets of income and expenses,

- restaurant marketing management;

-control of the main financial indicators: payroll, cost price, write-offs;

-working with suppliers, contractors;

-interaction with government bodies (obtaining permits);

- team building (selection, adaptation, training and creation of a personnel reserve);

-menu updates, specials. offer and list of wines / drinks;

-organization and holding of banquets, receptions, presentations, business breakfasts, lunches, dinners
and other corporate events;

-conducting negotiations with customers, agents and partners;

-development of the concept of the event (planning and approval of the detailed timing of the event,
approval of the arrangement of the hall, development and approval of the event-part, planning and
approval of the number of personnel involved, etc.)

-composition of the event menu;

-searching and attracting contractors (site design, music program, providing a technical rider for artists,
logistics);

Achievements:

developed a control system for purchases and warehouse balance of goods, which led to an increase in
total profit by 25%;

conducted work and trainings with employees, which brought the level of attendance pleasure from
50% to 80%;

increased restaurant sales by 20%. (monthly); developed step-by-step instructions, standards, working
conditions and job responsibilities for employees of the institution, checklists.

Restaurant general manager

from 11.2015 to 11.2019 (4 years)

Patio de Fiori (gourmet restaurant), Lutsk
creating a restaurant concept

development of a restaurant business plan, development and elaboration of the main and seasonal
menu.

wine list

registration of permits

connection of communications

control of construction and finishing works at all stages

purchase of mechanical, electromechanical and intermediate equipment

search and selection of suppliers

implementation of an enterprise accounting program

creation of calculation and technological maps

personnel management (search, selection, adaptation and orientation, training, personnel motivation,
performance assessment and career development of employees).

maintaining and working with the client base

search for corporate clients

quality control robots of all divisions of the enterprise

control of document flow of the enterprise, carrying out analyzes (ABC, etc.)

increasing sales and productivity, planning the company's budget, monitoring the implementation of all
budget items.

conducting trainings for staff.

Managing director of the hotel and restaurant complex
from 05.2011 to 10.2015 (4 years 5 months)

Hotel-restaurant "Svyatograd", Svyatogorsk

- Selection and training of personnel

- organization of uninterrupted work with suppliers

- economic planning

- preparation of financial statements

- organization and coordination of the enterprise

- advertising company (development and implementation)
- resolving issues with inspection bodies

- obtaining the necessary documentation for the operation of the enterprise

- increasing the level of service

- search for new solutions to attract customers

- work to attract new tour operators

-organization and control of the restaurant

-development of the menu

-Control of the accounting department: the receipt of funds and the level of sales;

-Work with document flow (development of job descriptions, technologies, primary documents)

-Development and organization of a reporting system for the implementation of planned economic
indicators (sales volume for individual items of the assortment; sales volume per waiter; average check
per guest / table, average check of total sales per waiter; etc.)

- provision of monthly reports to the founders of the institution.

-Achievements: Organization of restaurant work "from scratch

reception manager
from 02.2009 to 05.2011 (2 years 3 months)

Hotel-restaurant "Svyatograd", Svyatogorsk

svyatograd.com.ua

Job responsibilities and achievements:

Duties:

- reception and accommodation, as well as accompanying work with guests;

- booking, sale of hotel and additional services;

- work with service and technical personnel;

- control and quality of cleaning of the room stock (hotel rooms and cottages on the territory of the
complex) and its timely provision;

- interaction with the work of the restaurant and control of the quality of service for hotel guests;

- control and accounting of detergents and hotel inventory (work with laundry, suppliers, etc.)

Achievement: getting the position of managing director of a hotel and restaurant.

Education:
Donbass State Machine-Building Academy

Management, Donetsk

higher education

2003 to 2008 (4 years 8 months)

Additional education

• Kyiv -Mohyla Business School ((2016.3 months))

• Courses of hotel making by Konstantin Harsky (6 months)

Professional and other skills

• Computer skills

MS Word, Photoshop, R-Keeper, MS Excel, MS Outlook, Internet, 1C: 7.8, Compass, Iiko, CRM systems
Bitrex24,

Online booking software Bnovo, Channel Manager Wubook, TraveLine, OtelMS.

Booking sites: Booking.com, Expedia Group, Agoda, Airbnb, Tripadvisor

Knowledge of languages

• English ─ advanced

• Ukrainian ─ fluent

• Russian ─ fluent

• Polish ─ beginner

Recommendations

Popov Vyacheslav

Founder, Hotel-Restaurant "Svyatograd", [open contact info](look above in the "contact info" section)

Additional Information

Nahorna Yana Viktorovna

[open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section) - the desired communication method

Residence: UK

Citizenship: Ukraine, ready for business trips.

Managing director of the hotel and restaurant complex

Top management
• Tourism, Hotels, Restaurants

Employment: full time

Opening hours: full day

Desired travel time to work: Doesn't matter

Additional Information:

About me:

Restraint in emotions, vigor, prudence, sociability, objectivity in decision-making, a tendency to
innovate, good organizational and leadership skills, high efficiency, competent speech, analytical
mindset, initiative, active life position, optimism. pleasant appearance.

About me; sports, travel, reading literature, no bad habits.

Driving license category B, private car.