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Work experience

English teacher

from 02.2023 to 08.2024 (1 year 7 months)
kidies online center, Remote (Education and science)

Responsibility 1.Course Design and Content Delivery:
•Planning: Designing engaging and interactive lessons tailored to the online environment.
•Content Creation: Developing or curating educational materials such as videos, readings, and activities.
•Adaptation: Adjusting content to suit diverse learning styles and needs.
2.Student Engagement and Interaction:
•Communication: Facilitating discussions, answering questions, and providing feedback through various channels (email, discussion boards, video calls).
•Motivation: Encouraging participation and keeping students motivated in a virtual setting.
3.Assessment and Feedback:
•Evaluation: Creating assessments (quizzes, assignments, projects) that accurately measure student understanding.
•Feedback: Providing timely and constructive feedback to help students improve.

Achievement
1.Student Success and Improvement:
•Academic Progress: Demonstrating significant student progress and success through improved grades, skills, and knowledge.
•Engagement: High levels of student participation and enthusiasm in class activities.
2.Innovation in Teaching:
•Creative Solutions: Developing new methods or tools that improve the online learning experience.
•Recognition: Receiving awards, commendations, or positive feedback from students, peers, or institutions.
3.Positive Learning Environment:
•Community Building: Creating a strong sense of community and collaboration among students in a virtual setting.
•Student Retention: High rates of course completion and low dropout rates.

Call center operator

from 12.2020 to 05.2023 (2 years 6 months)
Novelty Communication, Other countries (Telecommunications and networking)

Responsibility of Call Center Operators:

1.Customer Service: The primary responsibility of call center operators is to provide excellent customer service. They must answer calls, listen to customer inquiries or issues, and provide accurate information or solutions.
2.Problem-Solving: Operators must be adept at solving problems efficiently. This involves diagnosing customer issues, providing appropriate solutions, or escalating the problem to a higher authority if necessary.
3.Communication: Effective communication is crucial. Operators must be clear, concise, and polite in their interactions with customers, ensuring that they understand the customers’ needs and respond appropriately.
4.Data Entry: Call center operators often need to log details of customer interactions, update databases, and maintain records of conversations, ensuring that all information is accurate and up-to-date.
5.Adherence to Protocols: Operators are responsible for following company protocols, scripts, and procedures to ensure consistency and compliance with company policies and legal requirements.

Achievements of Call Center Operators:

1.High Customer Satisfaction: Successfully resolving customer issues and providing exceptional service can lead to high customer satisfaction scores, which is a significant achievement for any operator.
2.Efficiency: Achieving a high rate of call resolution within a minimal amount of time, while maintaining quality, is a notable accomplishment.
3.Recognition and Awards: Operators who consistently perform well may receive recognition or awards from their employers, such as “Employee of the Month” or other accolades.
4.Sales Targets: For those involved in sales, meeting or exceeding sales targets through upselling or cross-selling is a significant achievement.
5.Quality Assurance Scores: Maintaining high scores in quality assurance evaluations, which assess the accuracy, tone, and professionalism of calls, is an important achievement.

Receptionist

from 07.2017 to 08.2020 (3 years 2 months)
A.P.S, Other countries (Finance, banking, and insurance)

Responsibilities of Receptionists:

1.Greeting Visitors and Clients:
•Receptionists are often the first point of contact, greeting visitors, clients, and customers as they enter the office or business. They provide a friendly and professional first impression.
2.Managing Phone Calls:
•Handling incoming phone calls, routing them to the appropriate departments or individuals, and taking messages when necessary.
3.Scheduling and Appointments:
•Managing calendars, scheduling meetings, and booking appointments for employees or executives.

Achievements of Receptionists:

1.Enhanced Customer Satisfaction:
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Education

Namibian Training Academic College

Student, Other countries
Unfinished higher, from 2018 to 2019 (1 year)

After my grade 10 i was able to go complete my grade 12 at a college were by I had to complete 2 years each year three subject but I was only able to complete one year which was 2018 due to financial situations.

Additional education and certificates

TEFL Professional Institute Teacher Records

120 hours
Certificate

Knowledge and skills

• Ability to analyze
• Independence
• MS Excel
• Work with clients
• Teamwork
• Active listening
• Marketing research
• Troubleshooting

Language proficiencies

English — fluent

References

• Ndina Namundjembo

  Ndina Namundjembo

  Manger, A.P.S

  Contact details are hidden

• Belinda

  Belinda

  Manger, Novelty Communication

  Contact details are hidden

Additional information

As a experience Receptionist, English Teacher, and Call Center Operator I am proficient in popular analyst tools and I am a fast learner that can adapt to the position quickly. I am an amiable team member who would be a good culture fit for this team. I am will to work online remotely I have internet connection and a computer am willing to work hard to reach the company's target.