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Christopher
Customer support representative
- Considering positions:
- Customer support representative, Dispatcher, Coordinator, Sales manager, Business assistant, Logistician, Customer service manager, Call center operator, Digital Manager, Sales representative
- Age:
- 30 years
- City of residence:
- Kyiv
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/8854941/
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OGHENEMESA CHRISTOPHER ONOBIOKOR
Customer Service & Dispatcher Professional
Email: [open contact info ](look above in the "contact info" section)
Phone: [open contact info ](look above in the "contact info" section)
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PROFESSIONAL SUMMARY
Highly organized and detail-oriented Dispatcher with a strong background in customer service, logistics coordination, and team management. Proven ability to handle high-volume calls, dispatch technicians efficiently, and optimize scheduling to enhance operational performance. Skilled in problem-solving, real-time decision-making, and customer communication to ensure seamless service delivery. Seeking a Dispatcher role to leverage my expertise in fast-paced environments.
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PROFESSIONAL EXPERIENCE
Locksmith Dispatcher
Lamar Locksmith, USA (Remote) | June 2024 – Jan 2025
- Managed high-volume dispatching, handling over 100+ customer requests per shift while ensuring prompt technician assignments.
- Coordinated with locksmith technicians, optimizing response times and job efficiency.
- Maintained real-time communication between customers and technicians to ensure smooth service execution.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Tracked and updated job statuses using dispatching software to streamline operations.
Customer Support Manager
Lamar Locksmith, USA (Remote) | June 2024 – Jan 2025
- Supervised a high-volume inbound call center, ensuring an 85% job closing rate through effective communication and problem-solving.
- Trained and managed customer service representatives, maintaining high performance and quality service standards.
- Implemented process improvements that enhanced customer satisfaction and operational efficiency.
Project Manager
F.C.S.I, Ukraine | Oct 2020 – Present
- Led multiple projects, ensuring timely completion while maintaining high-quality standards.
- Coordinated cross-functional teams to improve efficiency and productivity.
- Designed and implemented strategic plans to enhance operational performance.
Welfare Manager
F.C.S.I, Ukraine | Oct 2019 – Oct 2020
- Managed welfare programs focused on individual well-being and support services.
- Supervised a team delivering high-quality welfare initiatives, ensuring compliance with best practices.
- Led crisis intervention efforts and provided leadership in complex decision-making scenarios.
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EDUCATION
- York St John University, UK | MBA, Health Care Management (Expected 2026)
- Caucasus University, Georgia | M.D. (2024)
- Ivan Horbachevsky Ternopil National Medical University, Ukraine | M.D. (2023)
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KEY SKILLS
- Dispatching & Logistics Coordination
- High-Volume Call Handling & Issue Resolution
- Technician Scheduling & Route Optimization
- Customer Service & Communication
- Problem-Solving & Conflict Resolution
- Real-Time Decision Making
- Team Leadership & Training
- CRM & Dispatch Software Proficiency
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CERTIFICATIONS
- Google Project Management (Coursera/Google)
- Introduction to Business Management (King’s College London)
- Business Strategy & Corporate Strategy (University of Illinois at Urbana-Champaign)
- Addressing Business Issues with Data Science (CertNexus)
- English for Healthcare (King’s College London)
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LANGUAGES
- English (Fluent)
- Ukrainian (Intermediate)
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INTERESTS
- Logistics & Dispatching Operations
- Business Development & Leadership
- Technology & Process Optimization
- Traveling & Cultural Awareness
Customer Service & Dispatcher Professional
Email: [
Phone: [
---
PROFESSIONAL SUMMARY
Highly organized and detail-oriented Dispatcher with a strong background in customer service, logistics coordination, and team management. Proven ability to handle high-volume calls, dispatch technicians efficiently, and optimize scheduling to enhance operational performance. Skilled in problem-solving, real-time decision-making, and customer communication to ensure seamless service delivery. Seeking a Dispatcher role to leverage my expertise in fast-paced environments.
---
PROFESSIONAL EXPERIENCE
Locksmith Dispatcher
Lamar Locksmith, USA (Remote) | June 2024 – Jan 2025
- Managed high-volume dispatching, handling over 100+ customer requests per shift while ensuring prompt technician assignments.
- Coordinated with locksmith technicians, optimizing response times and job efficiency.
- Maintained real-time communication between customers and technicians to ensure smooth service execution.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Tracked and updated job statuses using dispatching software to streamline operations.
Customer Support Manager
Lamar Locksmith, USA (Remote) | June 2024 – Jan 2025
- Supervised a high-volume inbound call center, ensuring an 85% job closing rate through effective communication and problem-solving.
- Trained and managed customer service representatives, maintaining high performance and quality service standards.
- Implemented process improvements that enhanced customer satisfaction and operational efficiency.
Project Manager
F.C.S.I, Ukraine | Oct 2020 – Present
- Led multiple projects, ensuring timely completion while maintaining high-quality standards.
- Coordinated cross-functional teams to improve efficiency and productivity.
- Designed and implemented strategic plans to enhance operational performance.
Welfare Manager
F.C.S.I, Ukraine | Oct 2019 – Oct 2020
- Managed welfare programs focused on individual well-being and support services.
- Supervised a team delivering high-quality welfare initiatives, ensuring compliance with best practices.
- Led crisis intervention efforts and provided leadership in complex decision-making scenarios.
---
EDUCATION
- York St John University, UK | MBA, Health Care Management (Expected 2026)
- Caucasus University, Georgia | M.D. (2024)
- Ivan Horbachevsky Ternopil National Medical University, Ukraine | M.D. (2023)
---
KEY SKILLS
- Dispatching & Logistics Coordination
- High-Volume Call Handling & Issue Resolution
- Technician Scheduling & Route Optimization
- Customer Service & Communication
- Problem-Solving & Conflict Resolution
- Real-Time Decision Making
- Team Leadership & Training
- CRM & Dispatch Software Proficiency
---
CERTIFICATIONS
- Google Project Management (Coursera/Google)
- Introduction to Business Management (King’s College London)
- Business Strategy & Corporate Strategy (University of Illinois at Urbana-Champaign)
- Addressing Business Issues with Data Science (CertNexus)
- English for Healthcare (King’s College London)
---
LANGUAGES
- English (Fluent)
- Ukrainian (Intermediate)
---
INTERESTS
- Logistics & Dispatching Operations
- Business Development & Leadership
- Technology & Process Optimization
- Traveling & Cultural Awareness
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The candidate's resume is posted at https://www.work.ua/resumes/8854941/