Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/8876697/

Work experience

Менеджер по роботі з клієнтами

from 03.2023 to 05.2026 (3 years 3 months)
Service Club, Дистанційно (Послуги для населення та бізнесу)

Service Club, LLC – Vancouver, WA
May 2023 – February 2025
Project Manager (Feb 2025)
Oversaw field operations, cross-department coordination, and project execution.
Managed client communication, deadlines, and task follow-up to ensure service
quality.
Operations Lead (Aug 2024 – Feb 2025)
Developed and implemented internal processes and onboarding systems.
Improved documentation flow and standardized contractor communications.
Sales Coordinator & Manager’s (Jan 2024 – Jul 2024)
Assisted in proposal generation, CRM management, and reporting.
Served as liaison between operations, sales, and administration teams.
Dispatcher (Sep 2023 – Jan 2024)
Scheduled and assigned technicians across multiple service zones.
Handled urgent dispatches and maintained real-time service coordination.
Customer Support (May 2023 – Sep 2023)
Managed client inquiries and provided administrative support.
Demonstrated fast adaptation to internal systems and tools.
KEY ACHIEVEMENTS
Increased dispatch efficiency by 25% by implementing Zoho FSM.
(Automated Acknowledgments: Made auto-reply messages confirming receipt of client
requests within seconds (via email and in-app notifications).
This reassured clients that their issue was logged and being processed.
Reduced client response time by 30% through communication optimization.
Centralized Communication Channels
Before: Technicians and dispatchers used a mix of calls, texts, and emails, causing
delays.
Action: Introduced a unified communication system through Zoho Desk and Zoho FSM,
linking client tickets directly with field staff schedules.
Result: Faster routing of client requests to the right person.
Developed internal reporting templates and checklists for operational transparency.
Standardized communication workflows for 30+ independent contractors.
TECHNICAL SKILLS
Field Service Platforms: Zoho FSM, Jobber, Housecall Pro, Workiz, Service Fusion
CRM & Support: Zoho CRM, Recruit, Desk, Books
Documentation: Google Workspace, Zoho WorkDrive
Time Tracking: Clockify
Communication & Reporting: Slack, Zoho Projects, Sheets, Docs
CORE COMPETENCIES
Project & Operations Management
Dispatch & Field Coordination
Process Development & Optimization
Team Onboarding & Training
Data-Driven Decision Making
Client Service & Professional Communication


Account manager at SeoProfy 1 year

Education

Дну им. Олеся Гончара

Право
Higher, from 2017 to 2022 (5 years)

Additional education and certificates

Courcera project management

1 month

Knowledge and skills

• MS Excel
• MS Office
• MS PowerPoint
• CRM
• Adobe Photoshop
• Коммуникабельность
• Знание офисных программ
• MS Teams
• TeamViewer
• Discord
• MicroSIP
• Работа с холодной и горячей базой
• Комунікабельність
• Доброзичливість
• Адаптивність
• Ведення CRM
• Робота із запереченнями
• Прямий продаж

Language proficiencies

English — advanced

Additional information

Дистанційна робота