Ірина

Morgun Iryna Leonidivna
Phone. [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Kyiv
Experience:

04.03.22-present Future Leaders Exchange (FLEX), Grant Management Assistance - volunteer
Procurement, work with temporarily displaced children
01.12.19 –21.01.2022 Bonzaro, Contract Manager
Supporting customers from the beginning to the end of the purchase order, maintaining the
CRM system up to date, preparing documents for tenders and export orders, checking
shipping documents, and networking.
Accomplishments: Work experience as foreign economic activity manager, supported 50
customers, improved the customer management process.
01.06.18 – 15.11.2019 UkrAgroConsult, Sales Manager Associate, Customer Support Representative
Responsibilities: Supporting the existing customers, maintaining the CRM system up to
date, assisting with the generation of sales through cold call selling, lead generation, and
preparation of presentations, networking, and other outbound marketing techniques.
Accomplishments: Assisted with the implementation of the CRM system.
01.01.12 – 28.05.18 UkrAgroConsult, Accountant, Customer Support Manager
Responsibilities: maintaining the AR billing system up to date, generation and sending
out invoices, following up on payments, and collecting and input of the financial data.
Analysis and maintenance of the customer account reconciliation. Monitoring customer
account details for non-payments, delayed payments, and other irregularities, developing
and documenting standard operating process documents, and updating as per the business
needs. Preparation of the accounting reports for banks. Troubleshooting customer support
issues and resolving the problems.
Accomplishments: developed new procedures, implemented customer retention
campaigns, and successful support the customers during the Black Sea Grain International
Conference (over 600 participants).
20.10.08 – 28.12.11 UkrAgroConsult, General Director Assistant
Responsibilities: Answering and directing phone calls, organizing and
scheduling meetings and appointments, maintenance of the contact lists, and distributing
correspondence memos, letters, faxes, and forms. Assistance with the preparation of the
regularly scheduled reports, development and maintenance of the filing system, order of
office supplies, book travel arrangements, submission and reconciliation of expense
reports, and provision of general support to the visitors.
Accomplishments: Provided comprehensive administrative and personal support to the
founder and the CEO of the company. Improved correspondence, office management,
vendor relations, appointment scheduling, travel coordination, and event-planning
functions.

10.05.06 – 28.12.07 Regulatory State Commission of the Financing Services in Ukraine, senior
specialist of the financial facilities' licensing position, department of the Financing
Entities Control
Responsibilities: processing of the registration documentation, providing licenses to the
market operators, preparation of the projects for approval by the Commission, constant
application of the legal framework and legislation of Ukraine, provision of the written
responses to the financial commercial entities and government bodies.
Achievements: from 12.12.06 – promoted to the senior officer position, provided a
working trip to
Poland for the qualification level improvement and educational purposes.
24.07.01 – 05.05.06 Secretary of the Dean's Office position at Zhytomyr State Technology University
Responsibilities: work with students, and professors, support the educational and
examination processes, and maintenance of the Microsoft Access database.
Education
10.05.19 – 28.07.19 Sales Manager Courses within the professional growth and development corporate
program
10.01.16 – 28.05.18 Polish accreditation as a part of the individual development efforts.
10.09.14 – 01.01.15 French Courses as a part of the personal development efforts.
01.09.00 – 31.01.06 Zhytomyr State Technology University. Master's Degree in Business Administration
Professional Development
Languages Ukrainian, Russian – native; English – upper intermediate; Polski – na poziomie średnio
zaawansowanym, Français – basique.
Skills Experienced PC user: MS Office (Word, Excel, Access, PowerPoint), 1С 8:
Business Edition
Additional Info I am open to travel. Main hobbies: sports, drawing, and studying foreign languages.
Personal Qualities: team player, responsible employee, attention to detail, fast learner,
goal-oriented.
Participate in charitable activities on a local level.