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Work experience

Administrative assistant

from 03.2023 to 03.2025 (2 years)
Deloitte Consulting Overseas Projects, LLC / USAID Health Reform Sup., Київ (Неприбуткові, благодійні та громадські організації)

• Arrange logistics for travel, meetings, events, and workshops;
• Coordinate travel and itineraries for the project’s international consultants;
• Assist in planning large conferences, trainings, workshops, and events in Kyiv and
other oblasts;
• Support the implementation of project training/events, including some travel
outside of Kyiv;
• Assist in the procurement of goods and services in accordance with
policies/procedures;
• Assist in document tracking, control and filing;
• Maintain project property inventory tracker of project;
• Assist the Finance team in managing/processing financial transactions;
• Draft program documents and communication pieces, complete data entry
assignments and provide other programmatic support to technical staff members, where needed;
• Assist in providing all other ad hoc administrative support as required by project leadership;
• Support project leaderships with any other ad hoc administrative/operations related
tasks;
• Assist the HR team with any ad hoc administrative/operations related tasks.

Administrative Assistant

from 06.2021 to 07.2022 (1 year 1 month)
Chemonics International Inc. / USAID Ukraine Democratic Governance East Activity program (DG-East), Сєвєродонецьк (Неприбуткові, благодійні та громадські організації)

- Provide support with general office administration, human resource management, smallscale administrative procurement, and other daily needs of office operations
- Provide administrative support to recruitment process for short-term technical assistance (STTA) that includes inviting applicants for interviews, searching for reference checks and visual compliance, sending notifications to the selected or rejected applicants
- Collect respective documents and prepare payment packages for local STTAs, track and file deliverables as needed
- Make hotel and flight reservations for local and international staff, and consultants engaged as STTA as well as consultants traveling to and within Ukraine
- Collect operations related information to inform the preparation of operational monthly wire transfer requests for review by the Office Manager
- Collect and execution of documentation for business trips of employees and the subsequent procedure for payments to partners
- Coordinate and track taxi and transportation services use
- Coordinate drivers and use of company vehicles
- Assist with maintenance of project electronic and hard copy filing system as well as operational procurement procedures, including identification of vendors, collection of price quotes, and documentation of the procurement process
- Support the Office Manager with maintenance of travel, event, and staff leave calendar as well as tracking staff leave balances for the office
- Control the completion of timesheets by employees
- Procure office supplies, greet and assist visitors, and help schedule meetings and events
- Coordinate postage services and document exchange between offices
- Maintain the office property inventory tracker
- Making payments for office needs
- Prepare documentation for the implementation of oral / written translations
- Manage all aspects of the office’s space and provide resources and solutions as requested
- Ensure a personal, friendly experience for everyone coming into the office
- Contacts with visitors and staff, arrangement of appointments and meetings, acting as an interpreter when required

Manager of tour product development

from 04.2015 to 08.2016 (1 year 4 months)
Siesta, Киев (Tourism)

- Analysis, processing (creating price tables in Excel), creating tours in the program
Samo-Tour. Generation / introduction of discounts, surcharges, additional services,
stop-sale in the program Samo-tour. Preparation and calculation of special offers
from partners (Early bookings, Stay Pay, Meal upgrade, etc.). Checking and
publishing prices and actual SPOs on the company's web site in selecting tours
- Proofreading and translation of partner contracts (in English)
- Tracking new price offers from companies and hotels, calculating current SPOs
- Entering flights and blocks

Pricing Specialist

from 06.2014 to 03.2015 (9 months)
Idriska-Tour, Киев (Tourism)

- Analysis, processing (creation of price tables in Excel), the formation and
calculation of tours in the program Samo-Tour. Generation / introduction of
discounts, surcharges, additional services, stop-sale in the program Samo-tour.
Preparation and calculation of special offers from partners (Early bookings, Stay
Pay, Meal upgrade, etc.). Checking and publishing prices and actual SPOs on the
company's site in the tour selection
- Monitoring of market prices
- Proofreading and translation of contracts from partners
- Tracking new price offers from companies and hotels, calculating current SPOs

Manager of Tour Product Department for individual destinations

from 11.2011 to 07.2012 (8 months)
Turtess Travel, Киев (Tourism)

- Area work - the UAE, China, Georgia
- Preparing prices tables in Excel
- Creation programs in the "Master Tour". Publication prices on the site
- Sending programs
- Preparation of information, articles and descriptions for the site
- Developing programs and tourist services for new destinations
- Correspondence with foreign partners and signing contracts, processing their
prices
- Monitoring and analyzing prices in the market
- Calculation tours for individual travel
- Negotiating and correspondence with travel agencies
- Travel services sales
- Hotel and tour booking

Travel Agent

from 10.2002 to 06.2011 (8 years 8 months)
UKRROM, Kyiv (Tourism)

- Provide support with general office administration, human resource management, smallscale administrative procurement, and other daily needs of office operations
- Execution of orders of the head. Maintaining the client base. Supervising staff performance, training and development. Maintaining all current documentation. Ensuring the life of the office
- Filling the company's website. Production of layouts for mailing
- Consultation of agencies / clients by phone, processing of applications
- Booking of hotels, tickets
- Support of tourist groups on the route
- Correspondence with foreign partners (hotels) and conclusion of contracts, processing of prices coming from them

Education

Kyiv National University of Culture and Arts

International Tourism Management, Киев
Higher, from 2006 to 2010 (4 years)

European University

Department of Economics and Management, Marketing, Київ
Unfinished higher, from 2003 to 2006 (3 years)

Additional education and certificates

HR Manager and personnel administration

2020

Knowledge and skills

• MS Excel
• MS Word
• PC User
• MS Office
• Attentiveness
• Навички адміністративної роботи та діловодства
• Administrative and office management skills
• Good writing and communication skills
• Ability to work hard, quickly, under pressure
• Ability to work with short deadlines
• Ability to perform multiple tasks at once
• Flexibility to adapt to changing requirements
• Stress resistance and sense of humor
• Willingness to learn, grow and develop
• Good memory
• Interpersonal and communications skills
• Communicate effectively in a cross-cultural environment

Language proficiencies

• English — above average
• Ukrainian — fluent