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Work experience

Project manager

from 08.2024 to now (1 year 5 months)
NDA, Kyiv (Finance, banking, and insurance)

Running three projects simultaneously (projects combine real PM work with launch of a new business, installation of equipment and software development).
Achievements:
- launched a new product for the company’s clients, aimed at increasing branch throughput, reducing service time, increasing NPS and profitability;
- conducted a discovery to study the feasibility of investing in a hardware and software complex to start a new project;
- organized work on transferring the project to the internal IT support team, arranged the training.

Responsibilities:
- gathering, upgrading and prioritizing requirements;
- creation of project documentation (Project charter, Procurement plan, Project scope statement, Project management plan, Communications and Risk management plan, Quality Management plan, WBS, RACI, BRD, Change requests, FSD, Guides/Instructions and others);
- budget and ROI payback calculation, different KPI`s;
- backlog and change management;
- SDLC;
- risk management;
- assessment of human resources and the project team leading;
- organizing work on a project using Agile methodology (Scrum/Kanban) with Atlassian tools (Jira/Confluence);
- daily follow-up, troubleshooting;
- user acceptance testing;
- conducting negotiations with contractors, organizing teamwork;
- organization of end user support in connection with other departments;
- scope, budget, time and quality control;
- reporting on demand.

PM Freelancer (e-commerce/digital marketing)

from 10.2022 to now (3 years 3 months)
Freelance, Kyiv (IT)

NICHES (military, BAD, korean cosmetics, agricultural equipment, fashion, sanitary ware, jewelry and others and others)

- analysis of the site/application, traffic sources and channels (SEO, SEA, Meta, Instagram, Chatbots), customer retention tools (e-mail, push);
- funnel analysis, finding weak points, creating a backlog to increase CR;
- web interface and UX/UI аnalysis, UAT;
- content analysis;
- analysis of competitors;
- planning work on improvement and promotion taking into account the goals and objectives of the business;
- recommendations for improving CRO;
- defining the main KPIs;
- creating raod map;
- gained experience with Dynamic yield for work with web interfaces and A/B/C testing, Algolia for work with site search.

Project manager

from 07.2021 to 04.2022 (10 months)
ABA «ASTRA», Киев (Wholesale, distribution, imports, and exports)

Achievements:
- launched the online store https://shop.astra-group.ua/ with 40,000 items;
- conducted a comprehensive audit of the Internet project and SWOT analysis to further improvement the resource and its technical components;
- planned, managed and controlled the improvement of technical characteristics of the resource, UX/UI parameters, checkout for the user, content, integrations with ERP and payment systems;
- conducted onboarding of new specialists on the project and worked with them: developer's team, 1C, designer's team, SEO, PPC agency;
- improved communication and feedback between teams;
- reduced the time required to implement ideas into working functionality;
- provided timely delivery of project tasks within the allocated budget.

Responsibilities:
- gathering, upgrading and prioritizing requirements;
- implementing and supporting technical improvements (leading and prioritizing project backlog);
- preparing, maintaining and controlling the necessary project documentation;
- working with distributed teams (in-staff and outsource, up to 25 people);
- daily follow-up, troubleshooting;
- budgeting and scheduling (long/mid/short term),
- promoting the online store (choice of tools);
- organizing the sale on marketplaces (prom, olx);
- working with key metrics and OKR, KPI.

Project manager e-commerce (co-founder)

from 12.2010 to 04.2021 (10 years 5 months)
Reloading, Kyiv (Retail)

Achievements:
- managed the creation of retail online stores from scratch (https://reloading.com.ua/ https://chistogun.com/);
- placed it in the top 10 by the main search positions;
- optimized and controlled all business processes from order to customer delivery.

Responsibilities:
- defining project high-level concept and development strategies to meet requirements;
- iImplementing and supporting technical improvements;
- determining customers' needs and preferences;
- planning, managing, controlling SEO, SMM, SEM, email marketing;
- organization of sales, approval of scripts, up-sales, cross-sales, direct communication with clients, solving problems;
- working with different teams (in-staff and outsource up to 10 people);
- budgeting (long/mid/short term).

Finance controller

from 03.2007 to 12.2010 (3 years 10 months)
ECEM Media Gmbh, Kyiv (Media)

https://book-ye.com.ua/ https://tyzhden.ua/
Achievements:
- built a system for financial accounting and reporting that focused on standardization and automation;
- organized the work of the project management teams in terms of preparing and implementing financial reporting;
- managed a few projects simultaneously (up to 4).

Responsibilities:
- management and tax accounting;
- budgeting for production, sales, advertising;
- planning, monitoring, and controlling financial flows for all projects.

Education

Kyiv National Economic University

Master’s degree in finance, Киев
Higher, from 1995 to 2000 (5 years)

Additional education and certificates

IAMPM IT Project management

2022-2023
Certificate

Digital Marketing and e-Commerce from Google

2023-2024, 4 months
Certificate

Applying Project Management in the Real World from Google

2024, 3 months
Certificate

Knowledge and skills

• MS Office
• 1C
• Jira
• Google Analytics
• Confluence
• Conducting negotiations
• Ability to analyze
• SEO
• CMS
• SMM
• OpenCart
• Google
• Management skills
• Miro
• Time management
• Sales
• Basecamp
• Planning
• Google Search Console
• Risk management
• Serpstat
• Magento
• Google Tag Manager
• SendPulse
• SEM
• Creatio
• SEMrush
• Smart Sender
• Task delegation
• People management
• CMS Tools
• Web analytics
• Agile methodology (Scrum, Kanban, Lean)
• Solving problem
• Result oriented
• Dynamic yield
• Algolia
• IT project management
• Software Development Life Cycle

Language proficiencies

• English — advanced
• Spanish — average
• Ukrainian — fluent

Additional information

- 10+ years of project management experience;
- experience of working with hardware+software products and integrations;
- experience in communications with cross-functional teams and external suppliers;
- expert in budget planning and risk management;
- experience working with metrics and various project, product, team KPIs;
- knowledge of classic and flexible Waterfall, Agile methodologies (Scrum, Kanban);
- experience with Jira, Confluence;
- understanding of SDLC and basic principles of IT infrastructure;
- expert in building effective work with internal and external stakeholders;